Job Description

Life @ AP+:

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We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You'll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.

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We're driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We're ready to help you do it.

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The Purpose:

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TheProduct Design Leadsets the vision and direction for design at AP+, shaping how we create trusted,secureand high-quality experiences across payments,identityand fraud.

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This role leads design strategy, capability, governance and capacity planning across product and service design. It ensures AP+ has the standards, methods, operatingmodeland talent needed to deliver coherent outcomes for members,stakeholdersand the broader payments ecosystem.

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Working across AP+, industry partners and the wider ecosystem, the role turns customer, member and system-level insights into clear product,serviceand business direction. It balances usability, trust,securityand long-term value, helping shape the future of trusted digital experiences in support of AP+'s role as critical national infrastructure.

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KeyResponsibilitiesthe Role Owns:

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- Define and evolve AP+'s design vision,strategyand operating model.
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- Establish and govern design standards,frameworksand ways of working.
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- Build and lead a high-performing multidisciplinaryProduct & ServiceDesign team, including capability, workforceplanningand recruitment.
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- Set the direction for research,insightand experience design to enable evidence-based decisions.
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- LeadServiceDesign to improve end-to-end customer,memberand operational experiences.
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- Oversee the design of complex products and services, embedding usability, accessibility, trust,securityand brand.
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- Influence executives,membersand stakeholders to shape product,serviceand ecosystem outcomes.
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- Prioritise andallocatedesign capability across the portfolio to balance strategic and delivery needs.
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- Providestrategicadvice ondesign-relatedopportunities,risksand trade-offs.
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- Champion human-centred design and build organisational design capability through leadership,coachingand advocacy.
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- Continuously improve the Design function, driving capability,maturityand delivery excellence.
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You'lllikely be a strong fit for this role if:

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Qualifications

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- Tertiary qualification in Design, Human-Centred Design, UX, Product Design, Business,Technologyor a related discipline.
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- Relevant professional certification or equivalent experience in Human-Centred Design, Service Design, Product Management or Agile delivery.
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Experience

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- Extensive experience leading multidisciplinary design teams in complex, regulated or ecosystem environments.
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- Proven success defining design strategy, building organisational capability,establishinggovernanceand operating models, and influencing executive decision-making.
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Knowledge

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- Deepexpertisein human-centred design, service design, product design, user research,accessibilityand design governance.
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- Robust understanding of systems thinking and designing end-to-end customer and service experiences.
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- Strong knowledge of design operating models, capabilitydevelopmentand workforce planning.
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- Sound understanding of product management, Agiledeliveryand digital technology environments, ideally across payments, identity,fraudor other regulated industries.
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What happens next:

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At AP+, we believe in the power of passion, pride, and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.

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AP+ are not partnering with Recruitment agencies for this role.

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📌 Product Design Lead (New South Wales)
🏢 auspayplus.com.au
📍 New South Wales