We're looking for an organised, adaptable and customer-focused Client Services Officer to join our small and collaborative team.
n
This is a varied role where you'll coordinate service activities, support our customers and help keep our day-to-day service operations running smoothly. You'll need to be comfortable working autonomously, using initiative and sound judgement to work through problems, while knowing when to seek input from others.
n
Priorities can change throughout the day, so you'll enjoy a role where you can adapt, manage competing demands and apply your skills wherever they are most needed.
n
As part of a small team, your contribution matters. If you enjoy variety, taking ownership and being someone others can rely on, this could be a great fit.
n
About the Role
n
We're looking for an organised, adaptable and customer-focused Client Services Officer to join our small and collaborative team.
n
This is a varied role where you'll coordinate service activities, support our customers and help keep our day-to-day service operations running smoothly. You'll need to be comfortable working autonomously, using initiative and sound judgement to work through problems, while knowing when to seek input from others.
n
Priorities can change throughout the day, so you'll enjoy a role where you can adapt, manage competing demands and apply your skills wherever they are most needed.
n
As part of a small team, your contribution matters. If you enjoy variety, taking ownership and being someone others can rely on, this could be a great fit.
n
Key Responsibilities
n
n
- Manage customer communications and service enquiries.
n
- Coordinate servicing of therapeutic equipment.
n
- Assist with furniture service coordination and scheduling.
n
- Maintain accurate customer and service records.
n
- Liaise with customers, service technicians and colleagues to coordinate service activities.
n
- Support reception and incoming telephone enquiries.
n
- Prioritise tasks and respond effectively to changing operational needs.
n
n
What We're Looking For
n
We're looking for someone with a practical, positive approach who takes pride in providing excellent service and getting things done.
n
You'll bring:
n
n
- Strong communication and interpersonal skills.
n
- Excellent administrative and organisational skills.
n
- A high level of attention to detail and commitment to customer service.
n
- The ability to prioritise tasks and manage competing demands.
n
- Initiative and sound judgement when working through day‐to‐day problems.
n
- The confidence to work autonomously and take ownership of responsibilities.
n
- Flexibility to adapt and apply your skills where they are most needed.
n
- The ability to pivot when priorities or circumstances change.
n
- A collaborative approach and genuine desire to contribute as part of a small team.
n
n
What We Offer
n
n
- A varied role with the opportunity to take ownership and make a genuine contribution.
n
- A supportive, close‐kint team where your contribution is recognised and valued.
n
- An workplace that values initiative, flexibility and practical problem‐solving.
n
- The opportunity to work with an established Australian business making a positive difference to the health, comfort and mobility of its customers.
n