Job Description

We're recruiting on behalf of a well-established organisation operating within the financial services sector, dedicated to helping everyday Aussies navigate challenging financial circumstances.

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This is not your typical high-volume call centre collections role. You'll be responsible for managing a portfolio of accounts, working closely with customers to understand their situations, negotiate sustainable solutions, and support positive financial outcomes.

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If you're someone who enjoys problem-solving, building rapport, and confidently handling sensitive conversations, this is a rewarding opportunity to make a genuine difference while developing your career.

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What You'll Be Doing

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- Managing a portfolio of customer accounts via phone, email, and written correspondence
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- Having structured, empathetic conversations with customers experiencing financial hardship
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- Negotiating and establishing realistic repayment arrangements
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- Monitoring account performance and maintaining regular customer contactAssessing customer circumstances and identifying appropriate solutions
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- Maintaining accurate records and ensuring compliance with internal policies and regulatory requirements
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- Working collaboratively with internal teams to achieve positive customer and business outcomes
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What We're Looking For

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- Strong communication and interpersonal skills with the ability to build rapport quickly
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- Confidence in managing difficult or sensitive conversations professionally and respectfully
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- Resilient, self-motivated, and able to remain calm under pressure
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- Strong negotiation and problem-solving abilities
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- Excellent organisational skills and attention to detail
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- Previous experience in collections, customer service, financial services, contact centres, or account management is highly regarded but not essential
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- Ability to work independently while contributing to a team environment
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What's On Offer

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- Full training and ongoing development provided
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- Supportive and cooperative team culture
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- Performance-based incentives with strong earning potential
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- Career progression opportunities within a growing organisation
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- Stable, office-based role with modern systems and processes
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📌 Debt Collections Specialist (Queensland)
🏢 seek.com.au
📍 Queensland