Job Description

We are seeking an experienced People & Culture Manager to lead the people function across a growing franchise network based in North Sydney. This is an exciting opportunity to influence culture, support business growth, and provide hands‐on HR leadership across both corporate and franchised operations.

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About the Role

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Reporting to the General Manager - People you'll partner closely with franchisees and support office teams to deliver practical and commercially focused people solutions.

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You'll play a pivotal role in shaping culture, supporting workforce growth, managing employee relations, and ensuring compliance with Australian employment legislation and industry awards.

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Key Responsibilities

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- Drive People & Culture initiatives that support business growth and performance.
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- Foster a positive, values-led and high-performing workplace culture.
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- Lead employee engagement, recognition and retention initiatives.
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- Coach and support operational leaders to build their people leadership capability.
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- Employee Relations & Compliance
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- Provide expert advice on Australian employment legislation and workplace relations.
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- Manage employee relations matters including investigations, grievances, misconduct and performance concerns.
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- Support compliance with the Fair Work Act, NES and relevant Modern Awards.
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- Partner with franchisees and leaders to ensure best-practice people management.
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- Maintain HR systems, reporting and workforce data.
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- Analyse key people metrics including turnover, engagement and recruitment trends.
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About You

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You'll be a proactive and approachable HR leader who can balance commercial outcomes with people-focused solutions.

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You'll bring:

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- Experience in HR, Employee Relations or People & Culture leadership roles
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- Strong knowledge of Australian employment law, Fair Work legislation and Modern Awards
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- Experience managing employee relations matters and workplace investigations
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- Background in hospitality, QSR, retail, franchise or multi-site operations highly regarded
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- Strong stakeholder management and influencing skills
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- Experience working with HRIS and workforce management systems
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- Excellent communication, coaching and problem-solving abilities
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Why Join Us?

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- Opportunity to make a genuine impact across a growing franchise network.
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- Collaborative and supportive leadership team.
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- Broad and diverse role combining strategy and hands‐on delivery.
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- Dynamic, people-focused environment.
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- Career growth and development opportunities.
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- Hybrid Work - anchor days Tuesday, Wednesday and Thursday
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📌 Human Resources Manager (New South Wales)
🏢 Method Recruitment Group
📍 New South Wales