Job Description

Lead a high-performing store in a growing national business, servicing industrial and trade clients across Australia.

n

About the Role As Store Manager, you will own the performance, presentation and culture of your store. You will lead from the front, driving sales and operational standards while building a reliable, accountable team.

n

You will:

n

n
- Lead by example by achieving your own sales targets, operational excellence and strong attendance
n
- Take full responsibility for daily store operations and customer experience
n
- Build strong relationships with industrial and trade clients, both new and existing
n
- Hold your team accountable for sales, KPIs, attendance and customer service standards
n
- Identify process improvements to lift efficiency, compliance and profitability
n

n

What You'll Be Doing

n

n
- Sales & Customer Experience
n
- Drive and exceed individual and store sales targets and KPIs
n
- Engage with customers to understand their requirements and recommend suitable solutions
n
- Analyse sales reports to identify trends, opportunities and underperformance
n
- Implement sales initiatives and local area marketing activities in line with company strategy
n

n

People Leadership

n

n
- Onboard and train current team members using established induction programs
n
- Run regular coaching sessions, performance check-ins and corrective action where required
n
- Create a positive, high-performance culture with clear expectations and follow-through
n
- Ensure team adherence to rosters, time and attendance standards and company policies
n

n

Operations & Compliance

n

n
- Maintain visual merchandising,



stock presentation and overall store standards
n
- Manage inventory levels to optimise availability and minimise shrinkage
n
- Oversee end-of-day processes including banking, security and reporting
n
- Ensure compliance with WHS obligations, company policies and all relevant legislation
n
- Quickly and professionally resolve customer issues or complaints
n

n

About You

n

You are a hands-on retail leader with strong operational discipline and a track record of lifting store performance.

n

n
- Experience as a Store Manager or 2IC in a high-volume retail, industrial or trade-based environment
n
- Proven success leading teams to achieve sales, KPIs and operational standards
n
- Solid coaching, performance management and people leadership skills
n
- Confidence using data and reports to drive decisions and improvements
n
- Excellent communication skills and the ability to build rapport with a wide range of stakeholders
n
- Flexibility to work a rotating roster including weekends and some public holidays
n

n

What's on Offer

n

n
- Competitive salary package
n
- Career progression opportunities in a growing national network
n
- Ongoing training and development
n
- Supportive leadership team and collaborative culture
n

n

If you are an experienced retail leader who enjoys being on the floor with your team and driving results, clickApplywith your resume and a brief cover letter outlining your relevant experience.

n

Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

#J-18808-Ljbffr

📌 Store Manager (Queensland)
🏢 Sydney Tools
📍 Queensland