An exciting opportunity for an IT Support Officer to join the Blue Water Shipping team in our Hamilton (Brisbane) office.

Reporting to the Global IT Support Manager, this role combines technical support, systems administration, troubleshooting, asset management and project delivery. You'll play a key role in supporting our team and wider network by proving exceptional service, delivering practical and user-friendly solutions, resolving technical issues and helping maintain the reliability and security of our technology environment.

The principal objectives of this position are:

Provide Level 2 support for a wide range of business-critical applications

Act as the primary point of contact for support requests via the Service Portal

Maintain IT asset records, stock levels and software licences

Assist with technology rollouts, projects and continuous improvement initiatives

Diagnose, assess, and resolve user-reported technical issues, ensuring a high standard of service delivery

Maintain and update support documentation and knowledge base articles

Project manage current facility set-ups across the Oceania region

Manage escalated incidents through to resolution while providing regular communication to key stakeholders

Ensure compliance with security standards,



operational procedures and governance requirements

To be successful in this role, you'll need:

Minimum 3 years' experience in an IT Support or Service Desk role

Cert IV qualification in Information Technology or a related field

Proficient with ITSM tools and support processes

Excellent communication and customer service skills

Ability to manage multiple competing priorities while maintaining a high standard of service

Must be able to gain and maintain a Criminal History clearance

Must have the right to live and work in Australia

About Us

Blue Water Shipping (BWS) is a global provider of all logistics services in the modern supply chain management. At the heart of Blue Water is an organisation of professionals skilled to offer complete and tailor-made solutions to any shipping and transport requirement anywhere in the world.

The company was founded half a century ago in Esbjerg, Denmark and has grown to over 80 offices worldwide.

BWS is committed to providing an innovative and supportive workplace where our differences are recognised and celebrated.

We will not accept unsolicited resumes from third party recruiting agencies in response to job postings.

#J-18808-Ljbffr

📌 IT Support Officer - Level 2 (Queensland)
🏢 Blue Water Shipping
📍 Queensland