Job Description

Key Relationships

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Reports to the Team Leader.

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Works collaboratively with internal teams across the organisation.

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Develops and maintains professional relationships with participants, families, carers, Support Coordinators, Local Area Coordinators (LACs), the NDIA and external service providers.

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Builds positive partnerships with disability networks, schools, community organisations and other key stakeholders.

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Provides guidance to support to workers delivering services to participants.

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Key Responsibilities

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As a member of the team, you will:

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Understands needs and co-ordinates support for NDIS participants. This includes supporting participants through the pre-planning and intake phases of their NDIS journey, providing information, assistance, and coordination to support them to achieve their goals and exercise choice and control.

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Demonstrated experience working with complex participants and multiple stakeholders

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Manage participant intake, including monitoring the return of NDIS Plans and coordinating the onboarding process within your allocated region.

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Engage with participants to identify their support needs and negotiate suitable service delivery options.

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Prepare accurate and detailed service quotations, ensuring services align with participant goals, funding and organisational requirements.

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Analyse participant funding utilisation, identify potential risks, provide recommendations and support teams to maximise plan outcomes.

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Monitor participant budgets and advise on corrective actions where required to ensure effective use of NDIS funding.

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Assist participants to understand, navigate and implement their NDIS Plans.

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Support participants to prepare for NDIS Planning or Plan Reassessment meetings when requested.

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Attend NDIS Planning or Plan Reassessment meetings with participants where appropriate.

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Work collaboratively with Support Coordinators, internal teams and external stakeholders to achieve positive participant outcomes.

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Maintain accurate participant records,



tracking registers, case notes and documentation in accordance with organisational and NDIS requirements.

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Identify, investigate and assist in resolving billing discrepancies and system interface issues.

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Deliver education sessions and training to internal teams regarding NDIS processes, funding utilisation and service delivery.

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Facilitate community information sessions, workshops and networking opportunities as required.

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Develop and maintain solid professional relationships with disability organisations, Local Area Coordinators (LACs), the NDIA and other key stakeholders to enhance participant outcomes and support organisational growth.

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Promote person-centred practice by ensuring participants are actively involved in decisions regarding their supports and services.

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Contribute to continuous improvement initiatives and identify opportunities to improve service delivery, systems and processes.

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Undertake any other duties consistent with the role as reasonably directed by your Manager.

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Monitoring funding utilisation and advising corrective actions

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Key Performance Indicators (KPIs)

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Success in this role will be measured by:

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Compliance with organisational policies, procedures and NDIS Practice Standards.

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Timely implementation and effective management of participant plans.

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Achievement of participant goals and positive participant outcomes.

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Accurate, timely and compliant case notes, documentation and reporting.

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High levels of participant satisfaction and engagement.

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Effective coordination of supports and appropriate utilisation of participant funding.

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Accurate preparation of service quotations and participant onboarding documentation.

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Monitoring funding utilisation and proactively recommending corrective actions where required.

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Achievement of individual billable hour targets.

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Strong collaboration with internal teams and external stakeholders.

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Maintenance of positive professional relationships that support participant outcomes and organisational objectives.

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Meet required daily billable hours

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📌 Support Coordinator (Tweed Heads)
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📍 Tweed Heads