Job Description

Regional Health & Mobility, Central Queensland's leading provider of health, mobility and home healthcare solutions, is seeking a compassionate, customer-focused Medical Oxygen Coordinator to join our Rockhampton team.

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This is a rewarding role that combines customer service, administration, and the delivery and setup of medical oxygen and healthcare equipment within the community.

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About Regional Health & Mobility

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We are a family-friendly, community-based organisation dedicated to supporting the health and wellbeing of our community. With four Independent Living stores and multiple pharmacy locations across Central Queensland, our team works collaboratively to provide quality healthcare solutions and exceptional customer service.

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The Medical Oxygen service, offered through our Regional Health & Mobility division, focuses on the supply, delivery and ongoing support of oxygen therapy equipment and services to clients across Rockhampton and Central Queensland.

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About the Role

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This is a varied and hands-on position that combines office-based customer service and administration with delivery and client support responsibilities.

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Hours

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Monday to Friday, with participation in an after-hours on-call roster as required.

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Key Responsibilities

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Manage the administrative process for sales, quotations, customer orders and enquiries for all Air Liquide Medical Oxygen products and services

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Provide exceptional customer service in person, over the phone, and via email

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Deliver and set up oxygen equipment and healthcare products for clients

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Manage customer enquiries and maintain accurate records

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Liaise with courier companies and healthcare providers

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Conduct inventory checks and assist with stock ordering

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Prepare, pack, and organise stock for delivery

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Provide product education and ongoing support to customers in their homes

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Service oxygen concentrators and regulators (full training provided)

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Participate in an on-call roster

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Promote and support Air Liquide Medical Oxygen products and services within the region

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Occasionally assist with general store operations and other ad hoc duties as required

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Benefits & Culture

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Monday to Friday role with work-life balance

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Company vehicle provided for work-related deliveries

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Comprehensive training and certification provided

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Opportunity to make a genuine difference in people's lives every day

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Supportive and family-friendly team culture

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Career development opportunities within a growing healthcare organisation

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Secure local employer with a strong reputation in the community

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About You

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To be successful in this role, you will have:

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Outstanding customer service and communication skills

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Current and valid Australian Driver Licence

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Strong computer and smart device literacy

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Excellent organisational and time management skills

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High attention to detail and accuracy

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Ability to safely lift, carry and transport medical oxygen cylinders and healthcare equipment as part of daily duties

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Ability to prioritise and manage multiple tasks in a busy environment

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Ability to work independently and as part of a team

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Strong written and verbal communication skills

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A positive, enthusiastic, and reliable work ethic

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A National Police Check and NDIS Worker Screening Clearance (or ability to obtain both)

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Desirable but Not Essential

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Previous experience in customer service, administration, healthcare, pharmacy, medical equipment, or delivery roles

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Knowledge of the healthcare or home medical equipment industry

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Experience working with inventory management systems

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If you're looking for a rewarding role where no two days are the same and where you can make a genuine difference in the lives of people across Central Queensland, we'd love to hear from you.

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Join Regional Health & Mobility and help support the health, independence and wellbeing of our community.

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📌 Medical Oxygen Service Coordinator (Rockhampton)
🏢 AFS Health Services
📍 Rockhampton