Job Description

Depot Service Engineer (Level 3) - Medical Devices

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- Install, maintain, service, and repair medical devices in accordance with approved procedures.
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- Diagnose and resolve technical issues using appropriate tools, software, and escalation processes.
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- Maintain accurate service records, equipment data, and documentation in line with Good Documentation Practice (GDP).
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- Meet service KPIs and support efficient service delivery.
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- Ensure compliance with quality, safety, and regulatory requirements.
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- Provide professional technical support to customers and internal stakeholders.
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- Participate in required product, technical, and compliance training.
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- Support after-hours work, on-call activities, and travel as required.
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Key Responsibilities

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- Install, maintain, service, and repair medical devices in accordance with approved procedures.
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- Diagnose and resolve technical issues using appropriate tools, software, and escalation processes.
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- Maintain accurate service records, equipment data, and documentation in line with Good Documentation Practice (GDP).
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- Meet service KPIs and support efficient service delivery.
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- Ensure compliance with quality, safety, and regulatory requirements.
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- Provide professional technical support to customers and internal stakeholders.
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- Participate in required product, technical, and compliance training.
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- Support after-hours work, on-call activities, and travel as required.
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Qualifications & Experience

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- Certificate,



Diploma, or Degree in Electronics, Electrical, Mechanical Engineering, or a related technical field.
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- Minimum 3 years' experience in healthcare, medical devices, or a similar technical service environment preferred.
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- Strong electro-mechanical and/or electrical troubleshooting skills.
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- General Hand tools and approved diagnostic tools and a DMM
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- Ability to interpret and follow service manuals, technical documentation, wiring diagrams, service bulletins, and troubleshooting guides.
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- Applies a logical and methodical approach to troubleshooting while maintaining compliance with quality, safety, and documentation requirements.
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- Ability to accurately document troubleshooting activities, findings, corrective actions, and test results in accordance with Valuable Documentation Practices (GDP) and company quality standards.
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- Proficient with standard computer applications and service management systems.
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- Excellent organisational, communication, and time-management skills.
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- Ability to work independently and as part of a team.
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Ideal Candidate

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A reliable and technically capable professional who demonstrates integrity, accountability, attention to detail, and a strong commitment to customer service. The successful candidate will work collaboratively, communicate effectively, and consistently deliver high-quality service outcomes while upholding Vantive Values: Care, Trust, Innovation, and Own It.

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📌 Depot Service Engineer (Level 3) - Medical Devices (New South Wales)
🏢 Momentum Consulting
📍 New South Wales