Job Description

Practice Manager | Public Practice Accounting Firm | Sydney CBD | Full-Time

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We are looking for an experienced Practice Manager to join a Sydney CBD-based public practice accounting firm.

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This is a key operational leadership role suited to someone with strong accounting practice administration experience who enjoys improving processes, supporting client service delivery and ensuring the firm operates efficiently.

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Working closely with the partners and senior managers, you will take ownership of the firm's day-to-day operations, practice systems, workflows, compliance processes and administrative functions.

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You will play an important role in enhancing the client experience, improving internal processes and supporting the continued growth of the practice.

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This is an opportunity for a proactive and solutions-focused professional who enjoys taking ownership, implementing improvements and working collaboratively within a professional services environment.

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Your role will be responsible for coordinating and improving the operational functions of the firm, including:

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- Managing the day-to-day administrative operations of the practice
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- Leading, supporting and allocating work to the administration team
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- Working closely with partners, managers and accountants to support efficient client service delivery
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- Managing client onboarding, offboarding, engagement documentation and ongoing client administration
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- Coordinating client compliance procedures
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- Managing ATO and ASIC agent administration requirements
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- Supporting client billing processes, work in progress management, fee reviews and debtor follow-up
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- Maintaining accurate client records and ensuring effective document management and record-keeping practices
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- Managing practice workflows, procedures, templates and standard operating procedures (SOPs)
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- Reviewing and implementing process improvements to increase efficiency and consistency
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- Supporting technology improvements, system rollouts and workflow optimisation
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- Managing software platforms, subscriptions, IT providers and external suppliers
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- Overseeing office operations including facilities, vendors, workplace systems and general administration
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- Supporting staff onboarding, training coordination, leave processes and general HR administration
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- Assisting with reporting, dashboards, and risk management
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- Supporting partners with strategic operational initiatives and practice management matters
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Systems, Technology & Process Improvement

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A key focus of this role will be improving how the practice operates through effective systems and processes.

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You will be involved in:

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- Reviewing and improving workflows across the practice
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- Maintaining and enhancing practice management systems
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- Supporting technology adoption and system implementations
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- Developing knowledge bases, templates and internal resources
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- Identifying opportunities to improve efficiency, client experience and team collaboration
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Experience leading system implementations, process improvement initiatives or technology rollouts will be highly regarded.

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To be successful in this role, you will have:

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- Previous experience as a Practice Manager, Operations Manager, Office Manager or senior administration professional within an accounting firm or professional services environment
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- Strong understanding of accounting firm workflows, client onboarding, billing processes and compliance requirements
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- Experience leading and supporting administrative teams
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- Solid organisational skills with the ability to manage competing priorities
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- Demonstrated experience improving processes, procedures and operational efficiency
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- Confidence implementing and supporting cloud-based systems and technology solutions
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- Excellent written and verbal communication skills
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- Strong attention to detail and a high level of professionalism
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- The ability to work autonomously, take ownership and drive outcomes
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- A practical, hands-on approach with sound judgement and problem-solving skills
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Experience with the following systems:

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- FYI Document Management
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- Xero
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- CAS360
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- NowInfinity
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- Microsoft 365 and other cloud-based platforms
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About You

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You are a dependable and proactive professional who enjoys being the person who keeps a business running smoothly. You thrive in a role where no two days are the same and where you can make a meaningful impact through better systems, stronger processes and improved team support.

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You will be someone who:

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- Takes ownership and follows matters through to completion
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- Communicates confidently with partners, staff, clients and external providers
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- Enjoys improving systems and finding practical solutions
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- Is highly organised and commercially minded
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- Maintains confidentiality, professionalism and integrity
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What We Offer

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- A key leadership role within an established public practice accounting firm
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- Genuine ownership and autonomy across practice operations
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- Direct access to partners and senior leadership
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- The opportunity to influence systems, processes and the future direction of the firm
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- A supportive, professional and collaborative team environment
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- Opportunities for ongoing professional growth and development
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- Competitive remuneration based on experience
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📌 Practice Manager (New South Wales)
🏢 Rezonate Recruitment
📍 New South Wales