Job Description

Client Care Team @ Unbound Minds / Medical / Allied Health Receptionist

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Become part of one of Sydney's largest psychology practices

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Unbound Minds is a leading psychology practice in Western Sydney, with a team of 38 across our Gledswood Hills and Kingswood clinics. We serve our community by creating a protected space that connects incredible people with incredible psychologists.

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Our purpose is two-fold: we empower people to take control of their mental health, and we are deeply committed to building the most incredible place to work in Australia. We take the work seriously — and each other a little less so.

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Become part of one of Sydney's largest psychology practices

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Unbound Minds is a leading psychology practice in Western Sydney, with a team of 38 across our Gledswood Hills and Kingswood clinics. We serve our community by creating a safe space that connects incredible people with incredible psychologists.

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Our purpose is two-fold: we empower people to take control of their mental health, and we are deeply committed to building the most incredible place to work in Australia. We take the work seriously — and each other a little less so.

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About the role

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This is a full-time role at our Kingswood practice. You'll be a face of Unbound Minds - the first voice our clients hear and the person who keeps the practice running precisely behind the scenes, working alongside our Senior Client Care Coordinator.

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You'll manage the client journey end to end: bookings, intake, referrals, Medicare and NDIS billing, payments, and the daily rhythms that keep our clinicians free to do clinical work. This is a role for someone who loves helping people doing it tough - and who also gets quiet satisfaction from a clean end-of-day reconciliation and a client file with nothing missing.

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Responsibilities

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- Welcoming clients in person and by phone with warmth, enthusiasm and compassion
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- Processing Medicare, NDIS and private billing accurately - checking referrals, care plans and entitlements before claims are made, every time
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- Running our pre-payment and end-of-day payment processes
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- Maintaining complete, accurate records of every client contact and transaction
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- Managing bookings, confirmations, intake forms and referrer correspondence
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- Triaging client enquiries and matching them with the right psychologist
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- General administrative duties and keeping our beautiful practice warm and inviting
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What you'll need

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- 2-3+ years' experience in medical or allied health administration or hands-on Medicare claiming experience highly regarded
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- Genuine attention to detail: you check the file before you act, and you'd rather ask than assume
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- Comfort with structured processes and accountability - we audit our billing and we're proud of it
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- High emotional intelligence and warmth under pressure
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- Excellent written and verbal communication, and a professional phone manner
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- Experience with practice management software (we'll train you on ours)
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Benefits of working with Unbound Minds

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- Competitive remuneration of $80,000–$85,000 per annum, employed
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- The opportunity to genuinely make a difference in mental health care
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- A $1,000 per year wellness allowance
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- Yearly birthday leave - because who wants to be at work on their birthday?
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- Early access to long service leave
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- Salary packaging and novated leasing
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- Documented processes, real training, and a supportive senior alongside you
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- A real emphasis on work-life balance, an endless supply of in-office snacks, and a team of compassionate, genuine, overall amazing human beings
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📌 Client Care Team @ Unbound Minds / Medical / Allied Health Receptionist (Queensland)
🏢 Unbound Minds
📍 Queensland