Job Description

More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive.

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The Team & Role

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The NDIS Intake & Administration Officer plays a critical role within Bayside Health (Peninsula) NDIS Service.

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They are responsible for processing NDIS service referrals and the day-to-day financial activities relating to NDIS, including maintenance of NDIS client register, service agreements, portal bookings, processing NDX claims, invoices and debt recovery.

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The successful applicant will demonstrate a genuine commitment to high quality outcomes for NDIS participants, carers and the organisation with a focus on continuous process improvement.

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To be successful in the position, the candidate must be able to demonstrate the ability to meet each of the selection criteria outlined below. This is a quick-paced role, which requires a high level of attention to detail.

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Key Responsibilities

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- Be the first point of contact for NDIS participants with an approved plan wanting to discuss available services
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- Conduct initial needs identification with the specific purpose of clarifying the clients' needs, eligibility and priority for all service referrals
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- Maintain waitlist for NDIS services across NDIS program
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- Information management including document storage, data entry, development and distribution of information and resources
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- Assisting clinical staff with administration tasks including development and management of Service Agreements
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- Work with all key stakeholders (Team Leader, Clinicians, Participants and/or Nominees, Plan Managers, NDIA) to resolve / troubleshoot issues
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- Complete all aspects of the accounts receivable function
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- Follow up all outstanding debt greater than 14 days
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- Identify and implement NDIS intake and administration process improvement strategies
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📌 NDIS Intake and Administration Worker (Victoria)
🏢 Peninsula-Health
📍 Victoria