Job Description

Smile Quarter Dental Group is a new dental practice based in Bayside, with an on-site dental lab and a strong focus on clinical excellence and patient experience. As we are about to start a new journey, we are looking for a Practice Manager to take ownership of the day-to-day running of the business.

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This role suits someone with a strong business, operations, management and/or marketing background - dental industry experience is a bonus, not a requirement. If you're commercially minded, organised, and enjoy building efficient systems and leading a team, we'd love to hear from you.

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Leadership & Team Management

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Lead, mentor and support the clinical, reception and administration teams.

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Coordinate staff recruitment, interviewing, onboarding and induction.

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Develop training programs and foster a positive, high performing workplace culture.

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Manage staff rostering, performance reviews and ongoing professional development.

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Promote staff wellbeing while ensuring HR policies and workplace procedures are consistently followed.

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Practice Operations

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Oversee the daily operations of the practice to ensure smooth, efficient workflows.

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Manage reception, administration and appointment scheduling systems.

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Continuously improve operational systems and practice efficiency.

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Maintain exceptional front of house standards and deliver an outstanding patient experience from first enquiry through to treatment completion.

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Manage suppliers, equipment, consumables and external contractors.

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Business & Financial Management

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Manage practice budgets, billing reconciliation and financial reporting for ownership.

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Monitor key performance indicators and identify opportunities to improve profitability and efficiency.

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Support budgeting, forecasting and operational planning.

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Work closely with the Principal Dentist on strategic business initiatives and continuous improvement projects.

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Marketing & Practice Growth

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Lead practice marketing initiatives and community engagement activities.

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Coordinate patient recall programs and optimise new patient conversion.

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Manage social media, promotional campaigns and practice communications.

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Build and maintain strong relationships with referring dental practices and key stakeholders.

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Assist with planning and delivering practice events, educational programs and promotional activities.

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Monitor patient feedback and implement strategies to continually enhance the patient experience.

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Compliance & Governance

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Ensure compliance with all relevant workplace legislation, privacy obligations and practice policies.

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Oversee quality assurance, accreditation requirements and OH&S; systems.

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Maintain documentation, policies and procedures that support a safe, compliant and highly professional practice setting.

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About you

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Proven experience in a management, operations, or business role (healthcare, hospitality, retail, or professional services backgrounds all welcome)

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Strong financial literacy - comfortable with budgets, KPIs, and reporting

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Excellent people leadership and communication skills

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High attention to detail and process-driven mindset

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Dental or medical (private) industry experience highly regarded but not essential - full training and support provided

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Willing to learn dental practice management software(training provided on our systems)

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📌 Dental Practice Manager (Williamstown)
🏢 Smile Quarter Dental Group
📍 Williamstown