Job Description

Campbell and George are looking for hospitality leaders who are passionate about making a difference to the everyday experience of their peers and customers!

n

As a Customer Service Supervisor at Campbell and George, you will work collaboratively with venue management to provide guidance and support to your team and quality service to patrons. You will play a key role in overseeing, leading and coaching the team to deliver exceptional and consistent customer service.

n

What you'll do

n

n
- Oversee and maintain the high standards of the venue
n
- Provide exceptional customer service, engaging with staff, members and guests to build rapport and ensure high levels of satisfaction
n
- Lead a dedicated team and maintain a "lead from the front" approach
n
- Identify areas for improvement & provide direct feedback and guidance to the team
n
- Work a rotating roster consisting of days, nights and weekends
n
- Possess exceptional communication skills to liaise effectively with your team, management and patrons, while confidently managing cash-handling duties and completing accurate operational reporting
n

n

What you'll bring

n

n
- Previous experience in a supervisory or team leader role, ideally within hospitality, gaming, or a similar customer-facing environment
n
- A genuine passion for customer service, with the ability to build rapport and create a positive experience for members and guests
n
- Strong leadership and coaching skills, with the confidence to guide,



motivate and get the best out of your team
n
- Excellent verbal and written communication skills, with the ability to liaise effectively across all levels of the venue
n
- Accuracy and attention to detail when it comes to cash-handling and completing operational or reporting tasks
n
- Flexibility to work a rotating roster, including days, nights and weekends, to suit the needs of the business
n
- A proactive, solutions-focused mindset, with the ability to identify issues early and follow through on improvements
n

n

Why Campbell and George?

n

At Campbell and George, we're passionate about delivering exceptional dining experiences. When you join us, you'll enjoy:

n

n
- Opportunities to grow: Develop your skills and advance your career in a supportive environment.
n
- Team culture: Work alongside a talented and team-oriented team.
n
- Perks and benefits: Enjoy discounted staff meals, gym memberships at Vikings 24/7 Fitness, free parking, and access to our Employee Assistance Program.
n
- We are proud supporters of local sporting groups and contribute to groups within the wider community.
n
- We care for our people and environment, and are proud recipients of awards for innovation, training and environmental excellence.
n

n

The successful applicant will need Australian working rights and will be subject to a National Police History Check. We are an equal opportunity employer and are committed to fostering diversity and inclusion in the workplace.

#J-18808-Ljbffr

📌 Customer Service Supervisor (Queanbeyan)
🏢 The Vikings Group
📍 Queanbeyan