Job Description

Technical Support Specialist
n Vermont, Vic,Australia 3133

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Eligibility:Must hold Australian Permanent Residency(no sponsorship).Must belocatedclose to Vermont (Australia) 3133and hold a current Victorian driver'slicence.Location:Vermont, Vic,Australia 3133(Hybrid role)Hours: 10:00am - 6:00pm AEDT

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About the Role

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XRHealthAustralia is seeking a Technical Support Specialist to join our Vermont-based team. This role supports both clinicians and patients in using our virtual reality (VR) technology for healthcare applications, while also managing andmaintainingVR devices and systems in our office.

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The ideal candidate is a hands-on problem solver with a strong background in MSP environments, Active Directory, Microsoft 365 administration and HubSpot.

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You will be the primary technical point of contact forXRHealthAustralia, responsible for:

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Identity & access management

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Microsoft 365 and Active Directory administration

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End-user device setup and lifecycle

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Clinician and patient technical onboarding

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Coordination with global IT team

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You'llwork independently on-site in Vermont while collaborating with international teams to ensure our systems, users, and devicesoperatesecurely and efficiently.

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Key Responsibilities

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Identity, Access & Security

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AdministerOkta(application assignment, role management, MFA resets, login troubleshooting)

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ManageXRHealthplatform access for clinicians and patients

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User provisioning and de-provisioning across systems

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VPN setup and access support

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Microsoft 365 & Active Directory

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Create, deactivate, and manage user accounts

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Group and distribution list management

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Password resets and access troubleshooting

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Shared mailbox creation and email changes

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Microsoft 365 license assignment

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Active Directory administration

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Domain joining of new devices

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Communication & Support Platforms

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Zoom account setup and troubleshooting

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Zendesk (T3) ticket triage and escalation

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Device Management

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Manage Meta Quest 3Sheadsets (factory resets, firmware updates, configuration)

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Meta Device Manager & ManageXRdevice enrolment and monitoring

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Headset refurbishment and preparation for shipping

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Headset onboarding for clinicians and patients

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Admin & Logistics

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Monitor and manage tech inbox

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Device shipping and receiving coordination

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Maintainaccuratedocumentation of systems and processes

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Required Experience

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Strong MSP experience - previouswork in a managed service provider (MSP) environment ishighly preferred.

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Active Directory and Microsoft 365 administration experience is essential.

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Minimum of 2 years of technical support, helpdesk, or IT administration experience.

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HubSpot experience is highly desired

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Proven troubleshooting skills with both hardware and software systems.

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Excellent communication skills with the ability to explain technical concepts to non-technical users.

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Experience with device configuration, system setup, or IT asset management.

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Customer-oriented mindset and ability to work autonomously in a fast-paced environment.

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Flexibility to respond to occasional technical emergencies outside of normal working hours.

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Mustresidein Victoria, Australia and hold Permanent Residency (no sponsorship).

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Valid driver's licence and car.

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Highly Regarded

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Experience with MDM platforms

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Experience with HubSpot

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Exposure to healthcare or regulated environments

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We Offer

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- A dynamic and innovative work setting at the intersection of healthcare and XR technology.
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- Ongoing training in emerging technologies.
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- Hybrid flexibility - work from home and attend the Vermont office.
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- The opportunity to make a real impact by supporting clinicians and patients throughcutting-edgeVR healthcare solutions.
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📌 Technical Support Specialist (Williamstown)
🏢 XR Health
📍 Williamstown