Job Description

PACK & SEND are seeking anexperienced Logistics Co-ordinator/Sales Assistantfor the PACK & SEND Service Centre in Surry Hills/Chippendale. This is a busy customer-focused Service Centre seeking an experienced freight/logistics professional, who has worked within a similar fast-paced environment.

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The position is CASUAL, however, has the potential to become a permanent position for the right candidate/s. You must be available to work days (and evenings during peak periods) and Saturdays, in line with rostering requirements.

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The hours will be Monday to Friday: 08:30 - 14:30

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Alternate weeks then:

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Monday to Friday: 11:30 - 17:30

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Saturday: 08:00 - 13:00

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This role entails the following responsibilities:

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Operations

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- Arranging and performing pick-ups and deliveries with PACK & SEND branded vehicle
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- Weighing, measuring and consigning all packages correctly
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- Packaging all consignments correctly using skilled packaging techniques to minimise warranty claims and to ensure safe delivery
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- Complete all administrative tasks assigned in a timely manner to ensure the smooth running of the Retail Service Centre
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- Embrace and adhere to the Company's "No Limits" culture
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- Tracking and tracing consignments as instructed by the Store Manager and issuing delivery confirmations
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- Servicing and maintaining equipment
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- Maintain good relationships with suppliers and their delivery drivers
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- Assist the Store Manager with the sales aspects of the business in accordance with the business system outlined in PACK & SEND's Confidential Operations Manual
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- Professional handling of Over-The-Counter-Sales, telephone sales, web estimate requests and online sales transactions
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- Providing exceptional levels of customer service
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- Assisting customers with professional advice, pricing, and selling our range of logistics, freight and packing solutions in person, over the phone, and through other communication channels
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- Making phone calls, sending emails, and communicating with customers and suppliers dailyli>
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- Invoicing, consigning parcels, and freight management using our computer systems
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- Tracking and tracing consignments on our system and resolving delivery/customer issues
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- Helping with the lifting, measuring and packing of items, from small parcels to large
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- Completing various administrative tasks within agreed timeframes to ensure the smooth running of the Retail Service Centre
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- Driving a PACK & SEND van to local locations for pick up and deliveries. Must have a driver's licence to drive a PACK & SEND van.
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Full training will be provided for the successful candidate with access to comprehensive operation guides, world-class training material and ongoing coaching, development, and support.

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PACK & SEND is a respected global company in the parcel, freight, and eCommerce logistics sector, operating over 150 Retail Service Centres across Australia, New Zealand, and the United Kingdom.

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Skills and experience

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The successful candidate will have the following:

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- Logistics Expertise: Solid understanding of domestic and international freight networks and customs requirements.
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- Attention to Detail: High precision in documentation and a "right first time" approach to packing fragile goods.
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- Efficiency: Ability to manage high volumes and tight dispatch deadlines without compromising quality.
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- Physical Capability: Ability to lift items weighing up to 25kg and operate basic warehouse equipment (hand trolleys, tape dispensers, etc.).
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- Organisational Skills: A methodical and demonstrated approach to prioritising tasks in a quick-paced retail/warehouse hybrid environment.
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Good communication skills both written and verbal

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Well-presented and have excellent work ethics

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Self-driven and have strong customer focus skills and experience

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Enthusiastic and energetic

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Flexible availability to work various shifts.

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📌 Logistic Coordinator (New South Wales)
🏢 DDA LOGISTICS
📍 New South Wales