AFCA is seeking a Resource Coordinator to develop and publish rosters across a six-week planning cycle for Customer Service Officers. You will monitor real-time queues and redeploy resources to meet demand, while providing data-driven insights to the CS Leadership team to optimize service levels and operational priorities.
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The role supports effective customer service through forecast data, performance reporting, and proactive scheduling adjustments to manage call spikes and changing volumes.
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📌 Hybrid Scheduling & Forecasting Specialist (New South Wales)
🏢 AFCA
📍 New South Wales
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