Job Description

OAPL is a successful privately owned Australian subsidiary of the OPED Group of Companies. We are a leading Australian provider of Prosthetic and Orthotic clinical services and products.

n

We are seeking an experienced, efficient Receptionist/ Administrator with a passion for Customer Service and excellent organisational skills to join our dynamic & friendly team, based at OAPL Footscray.

n

As the Receptionist/Administrator your role is critical in supporting the day to day running of the busy practice and ensuring a commitment to the delivery of skilled, caring and friendly services to patients, referrers and customers.

n

Coordinate daily administrative functions / Reception duties including but not limited to; greeting patients, diary/calendar management for the clinic, processing payments & receipts, phone system management and providing support.

n

Portray professionalism and integrity along with demonstrating behaviour and attitude that is in line with the company's core values.

n

Communication, follow up and invoicing with/of local funders for our local and external clinics.

n

Manage patient complaints ensuring appropriate protocols and guidelines are followed.

n

Manage the cleanliness and restocking of all patient and staff amenities,



including but not limited to common areas, waiting rooms, treatment room & staff facilities.

n

Update and maintain confidential information databases to a high standard, in line with company policies and audit requirements. (We use 'Cliniko' patient management system)

n

Conduct ad-hoc projects and administrative duties.

n

Required Skills

n

Previous experience working within a health environment/clinic will be advantageous.

n

Ability to effectively and professionally communicate with patients and staff members in a clear and concise manner – both verbally and written.

n

Ability to work under pressure -no two days are ever the same at our clinics!

n

Strong organisational skills with proven ability to plan, manage & prioritise a busy workload.

n

REQUIREMENTS:

n

You will be required to apply for an NDIS Workers Screening Check (The Clinical Admin Manager will assist with this application)

n

What we can provide

n

Dynamic, enjoyable, supportive culture, based on our values

n

Corporate Travel Program

n

Employee Assistance Program (EAP)

n

Free on-site carparking

n

Newly renovated facility with excellent amenities

#J-18808-Ljbffr

📌 Medical Receptionist/ Administrator (Victoria)
🏢 Orthopaedic Appliances
📍 Victoria