Job Description

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- Financially Strong Company
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- Excellent Career Prospects
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- Training & Development Opportunities
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AWM Electrical & Data Suppliers is a market leader in the supply and distribution of electrical, lighting and data products with a national store network across Australia. Our parent company, Metal Manufactures Limited, was established in 1916 and has grown into a large and diverse Australian company, of which AWM Electrical & Data Suppliers is a vital part.

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Our Airport West store is looking for a highly motivated, well organised and customer-focused person to join the team as an Internal Sales / Key Account Manager.

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About the role

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This is a key customer-facing role focused on looking after a portfolio of valued customer accounts while supporting the day-to-day operation of a busy electrical wholesale store.

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The successful candidate will be responsible for building strong customer relationships, processing orders accurately, managing backorder follow-up and ensuring our key customers receive reliable service from all stages - enquiry through to delivery.

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Key responsibilities

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- Manage and support a portfolio of key customer accounts.
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- Answer inbound phone enquiries and provide helpful, professional customer service to current and existing customers.
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- Process customer orders accurately and efficiently.
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- Assist with internal sales, pricing enquiries and product information.
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- Prepare quotes and follow up customer requirements.
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- Follow up with suppliers regarding customer backorders and keep customers informed.
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- Liaise with team members, suppliers and customers to achieve strong service outcomes.
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- Identify opportunities to support customer growth and strengthen account relationships.
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- Maintain accurate records and follow internal processes.
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About you

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The ideal candidate will bring a strong customer service mindset, industry knowledge and the ability to manage multiple priorities in a fast-paced store environment.

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- Previous electrical wholesale experience is highly desirable.
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- Knowledge of electrical suppliers, products and industry processes.
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- Previous sales, internal sales, customer service or account management experience.
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- Strong communication skills and the ability to build long-term customer relationships.
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- Sound computer literacy and confidence using business systems.
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- High attention to detail, accuracy and follow-through.
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- Current drivers licence.
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- A proactive, organised and team-focused approach.
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Also highly regarded

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- Strong product knowledge across electrical, lighting, data, industrial and trade supplies.
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- Experience supporting contractors, commercial customers or project-based requirements.
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- Ability to prioritise urgent customer needs while maintaining a high standard of service.
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What we offer

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- Monday to Friday role.
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- Secure opportunity with a financially strong, well-established Australian company.
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- Excellent career opportunity within a national electrical wholesale network.
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- Training and development opportunities.
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- As part of a supportive and dynamic team, you'll enjoy genuine career development opportunities, a strong team culture, and access to MMEM's highly regarded profit share program, which rewards employees for both business success and individual contribution.
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- Exposure to leading suppliers, brands and customers in the electrical industry.
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📌 Internal Sales / Key Account Manager (Victoria)
🏢 AWM Electrical & Data Suppliers
📍 Victoria