Job Description

Introduction

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Sydney, NSW | 12-Month Contract (view to perm)

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At Cheil Australia, we create connected experiences that move people, brands, and business forward.

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Our agency is evolving fast - expanding our "Content-to-Commerce" and "AI-powered Growth" capabilities to make every brand interaction intelligent, personalised, and effective.

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Description

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What You'll Be Doing

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You'll help shape how Cheil evolves its digital offering - building frameworks for CRO, CRM, DTC experience, media integration, and the smart use of AI, data, and automation across the customer journey.

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- Develop and articulate explicit, insight-led digital strategies across clients including Samsung MX, CE, and B2B divisions.
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- Champion a test-and-learn culture with measurable KPIs for CRO, retention, and digital engagement.
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- Translate complex business goals into actionable, data-driven digital roadmaps.
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- Customer & Channel Strategy
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- Design end-to-end DTC journey strategies integrating website, CRM, media, and retail ecosystems.
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- Use analytics and audience insights to drive segmentation, personalisation, and conversion growth.
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- Collaborate with SEO, performance, and UX teams to optimise customer experience and ROI.
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- Identify opportunities to leverage AI, marketing automation, and MarTech platforms to improve marketing efficiency.
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- Partner with Client Services, Creative, and Digital Operations teams to deliver integrated go-to-market strategies.
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Skills and Experiences

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What You'll Bring

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Experience & Skills

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- 10+ years' experience in digital strategy, CX, or integrated planning (agency or client-side).
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- Proven experience developing digital strategies for complex, multi-channel environments (e.g. DTC, e-commerce, CRM, social, content, or performance media).
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- Strong analytical and storytelling skills - able to use data to build persuasive narratives.
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- Deep understanding of digital ecosystems - including SEO/SEM, social, UX, CRO, and MarTech stacks.
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- Hands-on familiarity with tools such as GA4, Adobe Analytics, Salesforce, Shopify, or ActiveCampaign (advantageous).
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- Exceptional communication, presentation, and stakeholder management skills.
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Why Join Cheil

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- Work with one of the world's most innovative brands - Samsung.
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- Collaborate with global experts across technology, commerce, data, and creativity.
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- Be part of a growing team driving Cheil's digital transformation.
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- Hybrid working model with Sydney Olympic Park HQ.
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- Opportunities for professional development and regional collaboration across the Cheil network.
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📌 E-commerce Strategist (Parramatta)
🏢 Cheil Australia
📍 Parramatta