Job Description

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

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Monday - Friday 10am-2pm (20 hours per week)

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Do work that matters

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As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

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What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.

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See yourself in our team

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As the Customer Banking Specialist in ourColac Branch you'll:

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- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
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- Support customers with enquiries, maintenance on accounts and process applications for credit products
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- Complete Financial Health Checks to assess customers' financial needs and identify any changes
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- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
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- Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture
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We're interested in hearing from people who have

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- Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
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- Excellent communication skills & the ability to articulate financial terms in a clear way
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- The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
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- Ability to work in a busy, commercial and driven retail setting whilst seeing the big picture for customers and providing them with holistic solutions
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- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
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- Aboriginal &/or Torres Strait Islander people encouraged to apply
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📌 Customer Banking Specialist (Colac)
🏢 Commbank
📍 Colac