Job Description

Our client is a large values-focused Federal Government Agency supporting participants through local office services and administrative support functions.

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They are seeking 2 x Participant Support Officers to provide front-of-house and operational support, manage participant enquiries, and complete accurate administrative tasks across office and business systems.

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ROLE DETAILS:
n Locations (VIC only): Boronia and Dandenong (2 positions available)
n Eligibility: Australian Citizenship required

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Arrangement: Mon-Fri, 7.5hr days - 5 days onsite

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Contract length: Initial term until 31 December with robust likelihood of extension

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Rate: $37.36 per hour PLUS Super

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ABOUT THE ROLE:
n This is a public-facing role where you'll communicate with internal and external stakeholders, provide straightforward advice, support participant enquiries, coordinate appointments, manage inboxes and complete accurate data entry.

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KEY RESPONSIBILITIES:

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- Provide front-of-house support including counter/reception, participant enquiries and online/self-help support
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- Manage and resolve participant matters by actioning planning tasks in line with relevant legislation
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- Respond to customer enquiries, provide information and refer people to appropriate services
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- Manage shared inboxes, appointments and telephone enquiries
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- Coordinate appointments and ensure office facilities are accessible for participants
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- Complete data entry, follow-up actions and record complaints/feedback in business systems
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WHAT WE'RE LOOKING FOR:

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- Strong administration and customer service skills
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- Clear written and verbal communication
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- Ability to prioritise tasks, meet deadlines and manage competing work
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- Strong attention to detail and accurate data entry
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- Ability to work collaboratively and respond professionally to enquiries
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- Confidence handling sensitive information with privacy and confidentiality
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- Desirable: experience in disability, allied health or a related sector
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📌 Participant Support Officer (Victoria)
🏢 Talent
📍 Victoria