Job Description

Workforce Management Advisor | Site Based | Energy & Resources

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Administration & Office Support, Resources

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Join a high-impact team supporting a major resources contract in Central Queensland to support and strengthen workforce planning, scheduling, and reporting across our E&R; portfolio.

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The Role

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This role plays a key part in ensuring workforce management processes are accurate, consistent, and aligned with Hours Management principles and business requirements. Acting as a conduit between Operations, People & Culture, Agency Providers, Payroll, and Finance, you will help drive better workforce decisions through data, insight, and system optimisation.

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You will work closely with operational leaders and site teams to improve scheduling efficiency, reduce labour costs, and ensure workforce systems are effectively embedded and utilised across the business.

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What You'll Be Responsible For

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- Analyse workforce data to identify trends, risks, and opportunities for improved labour planning and forecasting
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- Provide guidance to operational teams on efficient scheduling practices to reduce overtime and third-party labour use
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- Act as a trusted advisor to site and operational leaders on workforce management systems, processes, and policies
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- Deliver reporting and dashboards on key workforce metrics, including labour cost, utilisation, and overtime
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- Support troubleshooting and issue resolution across workforce management systems and processes
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- Ensure workforce systems and processes are aligned to agreed business rules and compliance requirements
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- Contribute to system improvements, process reviews, and continuous improvement initiatives
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- Provide training and support to end users to ensure competency in WFM tools and processes
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About You

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You are analytical, commercially minded, and confident working with operational stakeholders in complex environments.



You enjoy turning data into insight and are comfortable influencing others to drive better workforce outcomes.

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You will bring:

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- Experience in workforce management, rostering, payroll, or workforce analytics
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- Strong analytical skills with the ability to interpret and present workforce data clearly
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- Experience working with WFM systems (e.g. UKG, Kronos, Humanforce or similar)
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- Understanding of labour cost drivers, scheduling principles, and operational workforce planning
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- Strong stakeholder engagement skills with the ability to influence operational teams
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- A continuous improvement mindset and proactive approach to problem solving
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Highly regarded:

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- Experience in remote, site-based, or multi-site operational environments (e.g. mining, resources, facilities management, healthcare)
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- Exposure to reporting and dashboard tools such as Power BI or similar
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- Experience supporting system implementations or process improvement initiatives
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What We Offer:

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- Market-competitive salary and comprehensive benefits package,
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- Opportunities to be recognised through ISS reward and recognition programs, including the GEM Award.
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- Career growth with ISS, a global organisation, offering ongoing learning, development, and long‐term career pathways both locally and internationally.
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- Access to wellbeing support, including wellbeing webinars, assessments, and our Financial Wellbeing Hub to help you feel confident, supported, and in control of your financial future.
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Be part of a diverse, inclusive, and collaborative team, where your wellbeing is supported, achievements are recognised, and safety sits at the core of everything we do.

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Advertised: 09 Jun 2026 E. Australia Standard Time
n Applications close:

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📌 Workforce Management Advisor | Site Based | Energy & Resources (Queensland)
🏢 ISS Global
📍 Queensland