Job Description

Lucksanapiruk Psychiatry PTY LTD – Grange QLD

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On-site (in-person) only

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Located at Grange QLD 4051

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Remuneration in line with the Fair Work Clerk Awards

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Training and support provided, including orientation to clinic systems and procedures

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Previous medical admin experience preferred

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About Us:

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Grange Psychiatry is a private outpatient practice dedicated to providing holistic and evidence-based care for all psychiatric conditions. We provide ongoing psychiatric care, group therapy, transcranial magnetic stimulation (TMS), esketamine (spravato), and subcutaneous ketamine.

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About The Role:

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We are looking for a medical administration officer for our up-and-coming psychiatry clinic. This role will be fully supervised by our on-site practice manager.

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Key responsibilities:

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- Manage clinican calendars, appointments, cancellations, and waitlists
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- Greet patients in an empathic and skilled manner
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- Answer phone calls, respond to emails, and manage general enquiries
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- Coordinate new patient intake, referral documentation, and medical records
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- Communicate with external clinics, including GPs, psychologists,



and other referrers
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- Process payments, issue invoices, manage Medicare/DVA billing/ADF/Work Cover billings, and arrange refunds where necessary
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- Maintain accurate and confidential patient records in accordance with privacy legislation
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- Support onboarding and orientation for new clinicians and staff
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- Open and close the clinic, ensuring the environment is clean, tidy, and welcoming
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- Perform general administrative tasks to support smooth clinic operations
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About You

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- Previous experience in a healthcare, mental health, or medical reception setting is desirable
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- Familiarity with medical clinic software (preferably Xestro)
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- Excellent verbal and written communication skills
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- Strong organisational and time management abilities
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- High level of discretion and professionalism in handling sensitive health information
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- A calm, proactive, and patient-focused attitude
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- Valid work visa or authorisation to work in Australia is required for this position
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📌 Medical Admin for Psychiatry Practice (Queensland)
🏢 Lucksanapiruk Psychiatry
📍 Queensland