Job Description

Installation Operations Manager – Fencing, Gates, Garage Doors & Servicing

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WR Engineering is looking for an exceptional leader to take ownership of our Installation & Service Division and help drive the next stage of our growth.

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This is not a role for someone who simply manages jobs. We are looking for a leader who builds people, improves systems, standards and delivers measurable business results.

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As a well-established, family-owned Canberra business, we specialise in garage doors, fencing, gates, automation and servicing across residential and commercial projects. Our reputation has been built on quality workmanship, outstanding customer service and a team-first culture.

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The Opportunity

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Reporting to senior management, you will lead our installation and servicing teams, driving operational performance across safety, quality, productivity, customer satisfaction and profitability.

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You will be responsible for creating structure, building accountability, improving communication, developing people and ensuring our operations continue to grow efficiently.

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This role is about leadership first. While occasional hands‐on support may be required, your primary focus is leading the division and building a high‐performing team.

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Key Responsibilities

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- Lead and develop installation and servicing teams
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- Improve productivity, workflow, planning, scheduling and operational efficiency.
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- Drive KPI performance, labour productivity, quality and customer satisfaction.
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- Coach, mentor and hold team members accountable
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- Improve systems, processes and communication across the business.
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- Ensure projects are delivered safely, efficiently and to WR Engineering standards.
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- Conduct site visits, provide practical support and resolve operational issues.
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- Build a positive, accountable and high‐performing team culture.
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- Identify opportunities to improve safety, quality, customer experience and profitability.
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- Work closely with sales, scheduling, administration and senior management.
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About You

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You are a proven operational leader who:

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- Has proven experience leading operational or trade‐based teams.
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- Naturally earns trust and brings people together.
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- Leads people, not just tasks.
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- Is calm under pressure and highly organised.
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- Communicates confidently and professionally.
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- Takes ownership and delivers results.
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- Thinks commercially and understands productivity, labour efficiency and customer outcomes.
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- Is confident using technology and operational systems, with an interest in improving business performance through modern tools and automation.
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- Holds a current driver's licence.
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This Role Is For You If You:

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- Love leading people and building strong teams.
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- Enjoy improving systems and solving problems.
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- Thrive in fast‐paced environments.
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- Hold yourself and others accountable.
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- Want to make a measurable impact.
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- Want to help shape the future of an established Canberra business.
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What We Offer

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- An attractive total remuneration package is available for the right applicant, including superannuation, a company vehicle and performance‐based incentives. The final package will be negotiated based on the successful candidate's experience, capability and suitability for the role.
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- Long‐term leadership opportunity.
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- Genuine influence over business performance and operational improvement.
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- Supportive family‐owned culture.
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- Growth opportunities within an established and growing Canberra business.
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Working Hours

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Monday to Friday, 7:30 am – 4:30 pm, with occasional Saturday work to support operational requirements and project deadlines.

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Industry experience is valued; however, leadership capability is far more important than experience with garage doors or fencing. We can teach our products; we can't teach genuine leadership.

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Applicants from construction, trade services, manufacturing, facilities management, defence, maintenance operations, civil infrastructure and other operational leadership environments are encouraged to apply.

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📌 Installation Operations Manager (Canberra)
🏢 WR Engineering
📍 Canberra