Pure Zone Online | Full-Time | eCommerce | Dingley, VIC
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Pure Zone is a fast-growing Australian Owned and Operated eCommerce brand specialising in premium home and lifestyle products. We7re a close-knit team that takes pride in delivering exceptional customer experiences and are looking for an all-rounder Customer Experience & Administration Managerto help us do that even better.
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About the Role
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This is a senior, hands-on role that sits at the heart of our business. You7ll be responsible for the end-to-end customer experience - from first enquiry through to post-purchase resolution - whilst also keeping the day-to-day administration of the business running smoothly. It7s a varied, fast-paced role suited to someone who is equally comfortable dealing with customers and managing backend systems and administration.
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Key Responsibilities
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Managing and overseeing all general customer enquiries across email and all online platforms promptly and professionally
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Providing post-purchase support and building genuine customer relationships
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Maintaining accurate records and supporting smooth day-to-day administration
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Handling all order related enquiries and customer returns in a timely manner
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Managing inventory records and coordinating with internal systems (Shopify, Cin7 Core experience is highly regarded)
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Working closely with internal teams to resolve issues efficiently
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About You
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3+ years' experience in a customer service, customer experience, or administration role with customer facing experience
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Comfortable working in an eCommerce environment — experience with an eCommerce and Retail environment is highly regarded
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Confident handling situations with professionalism
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Highly organised, detail-orientated skill set
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Strong written and verbal communication skills in English
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Self-motivated and able to work with a high degree of autonomy
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A genuine team player who takes pride in doing things well
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Previous Retail experience is preferable
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Loves working autonomously as well as being part of a growing team
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What We Offer
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A senior role with real autonomy and visibility in a growing Australian eCommerce brand
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Consistent, family-friendly working hours
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A supportive, respectful team workplace where your contribution genuinely matters
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Make a real impact on customer satisfaction and brand reputation
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Competitive salary package commensurate with experience
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📌 Customer Experience and Administration Manager (City of Kingston)
🏢 seek.com.au
📍 City of Kingston
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