Employment Term: Permanent Part Time (30 hours per week)

Remuneration: $28.89 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay) + commission program for high performers

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.

AssistantRetail Supervisor|Lifeline

- Employment Term: Permanent Part Time (30 hours per week)

- Location: Caloundra

- Remuneration: $28.89 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay) + commission program for high performers

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.

Make a meaningful difference withLifeline

Lifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives.

As an Assistant RetailSupervisor , you’ll be encouraged to grow, develop and feel empowered, contributing to the meaningful work of Queensland’s leading charity retail brand . Everyday our 120 stores across Queensland sell donated goods, giving pre-loved items a second life and bringing in profit to support our Crisis Support Line and suicide prevention services.

Let’s make a meaningful difference, together.

Your part in our Lifeline team

Along with your passion for your local community and leading a store that provides outstanding customer service you will:





- Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes

- Support the Retail Supervisor in all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved

- Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved

- Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries.

- Identify issues and opportunities based on selling and customer feedback

- Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy

- Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance

What makes a difference for us

To be successful for this role you will need to be/have:

- Availability to work every second weekend

- Be passionate about Lifeline and be able to articulate its purpose

- Demonstrated experience in retail management (or hospitality management), including experience in coaching and mentoring people

- Ability to deliver a high level of customer service and exceed customer expectations

- Demonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, online marketing and stock control

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