We are seeking a compassionate and professional Receptionist / Customer Care Officer to join a busy and supportive team on a 6-month contract.
This is an important front-line role where you will provide exceptional customer service and support to visitors, families, and community members. We are looking for someone with outstanding people skills, patience, empathy, and a genuine desire to help others.
Key Responsibilities:
- Welcome and assist visitors in a professional manner
- Respond to customer enquiries via phone, email, and in person
- Provide information regarding services and processes
- Manage reception duties, appointments, and administrative tasks
- Maintain accurate records and documentation
- Liaise with internal teams to ensure a seamless customer experience
- Support customers and visitors with empathy and understanding
- Handle sensitive situations with discretion and professionalism
About You:
- Previous experience in reception, customer service, or administration
- Exceptional communication and interpersonal skills
- A patient, empathetic, and compassionate approach
- Strong organisational and time-management abilities
- Excellent attention to detail
- The ability to remain calm and qualified in sensitive situations
- Proficiency in Microsoft Office and general computer systems
- A positive, proactive, and supportive attitude
What's on Offer?
- Competitive pay rate of $40 per hour
- 6-month contract opportunity
- Supportive and professional team environment
- Meaningful and rewarding customer-focused work
- Convenient Rookwood location
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📌 Receptionist (City of Merri-bek)
🏢 Charterhouse Recruitment Australia
📍 City of Merri-bek
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