Job Description

We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure,

n

asset management, and project-based support. The role involves troubleshooting, device

n

lifecycle management, office IT infrastructure support, inventory management, and

n

coordination with remote technical teams and third-party vendors.

n

Key Responsibilities

n

End-User Support

n

n
- Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals
n
- Provision, deploy, replace, and decommission IT equipment.
n
- Troubleshoot hardware, software, connectivity, and user-related issues.
n
- Coordinate escalations with Level 2 support teams.
n

n

Office Infrastructure Support

n

n
- Support office IT services including network connectivity, printing, voice, AV, and workplace technologies.
n
- Install, maintain, and troubleshoot switches, routers, access points, and related
n
- Assist with smart office solutions, digital signage, and conference room technologies.
n
- Coordinate with vendors and support scheduled maintenance activities.
n

n

Asset Management

n

n
- Receive, register, label, image, deploy, track,



and maintain IT assets.
n
- Conduct inventory audits and maintain accurate asset records.
n
- Coordinate warranty repairs, device redeployment, disposal, and stock management.
n
- Ensure compliance with asset management policies and audit requirements.
n

n

Project & Site Support

n

n
- Support office moves, hardware refreshes, equipment relocations, and infrastructure projects.
n
- Assist with business events, demonstrations, and technology deployments.
n
- Provide remote hands support and escort third-party vendors when required.
n

n

Required Skills

n

n
- Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
n
- Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points).
n
- Experience with hardware asset management and inventory control.
n
- Robust troubleshooting, documentation, and customer service skills.
n
- Ability to work independently and coordinate with remote support teams and vendors.
n

#J-18808-Ljbffr

📌 Information Technology Technician (Victoria)
🏢 Sharp Brains
📍 Victoria