Job Description

12d ago , from SAI Home and Community Care

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Spend more time with clients. Less time on admin.

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At Sai Home and Community, we believe ageing Australians deserve care that feels personal, local and deeply human.

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As the aged care sector has moved through a period of significant reform, we've invested in stronger capability, smarter systems and better ways of working that keep care outcomes-focused, sustainable and centred on people.

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We pride ourselves on supporting our people, standing by our values and operating with discipline and structure.

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We believe care should feel like a warm hug, while running with the precision of a Swiss watch.

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If you are someone who wants to do meaningful work, grow professionally and help shape the future of in-home care, this could be the opportunity for you.

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The Opportunity

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We are looking for a passionate, adaptable and commercially aware Care Partner to join our team and support participants under the Support at Home program.

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You'll build genuine face-to-face relationships, understand what matters most to each client, and translate goals into practical support that improves day-to-day life.

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You'll be backed by experienced leaders, explicit processes and modern digital tools designed to reduce administration and free you up to focus on what matters most: listening well, solving problems thoughtfully and delivering exceptional care outcomes across a defined caseload.

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This is an opportunity for someone who enjoys learning, embraces change and wants to help raise the standard of care in a fast-evolving sector.

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Key Responsibilities

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- Build trusted relationships with participants and families through regular, meaningful engagement
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- Translate participant goals into clear, personalised and compliant care plans
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- Keep plans current through proactive reviews and timely adjustments as needs change
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- Support participants to make informed decisions around services, budgets and priorities
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- Plan and monitor funding to maximise outcomes, sustainability and value
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- Identify emerging risks, service gaps or wellbeing concerns early and act decisively
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- Coordinate supports and referrals to ensure care is seamless and responsive
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- Manage incidents, feedback and complaints with empathy, professionalism and follow-through
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- Maintain accurate, high-quality documentation that is current and audit-ready
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- Partner closely with care workers, clinicians and internal teams to deliver consistent outcomes
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- Use systems and digital tools effectively to stay organised and maximise participant-facing time
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About You

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You care deeply about people, but you also bring sound judgement, confidence and the ability to think clearly in complex situations.

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You enjoy building relationships, having meaningful conversations and helping people make informed choices. You are proactive, resilient and calm under pressure, with a natural ability to balance warmth with accountability.

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You see change as an opportunity to grow, improve and contribute.

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Most importantly, you bring a caring heart and a capable mind, someone who wants to make a genuine impact while being part of a high-performing, values-led team.

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You'll also bring:

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- Experience in aged care, community services, health or a related sector
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- Understanding of Home Care Packages and/or the Support at Home program (desirable)
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- Confidence managing a caseload and taking ownership of outcomes
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- Strong communication and relationship-building skills
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- Ability to balance participant advocacy with compliance and funding requirements
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- Comfort using digital systems, CRM platforms and care management tools
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- Adaptability, resilience and openness to new ways of working
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- Clinical, allied health or community services qualifications (desirable)
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