Job Description

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- Role Type: Full time and Part Time available (20 hours per week)
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About the Role

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Are you a passionate, customer-focused professional looking to take the next step in your career?

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We are seeking enthusiastic Customer Service Representative to join a fast-paced, collaborative setting dedicated to providing outstanding service and support. If you thrive on variety, possess a resilient mindset, and want to genuinely help people navigate multifaceted enquiries, this is the perfect opportunity for you!

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Key Responsibilities

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- Customer Engagement: Respond to multifaceted enquiries and resolve escalated complaints across multiple interaction channels, keeping the customer at the center of everything you do.
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- Information & Advice: Provide timely, accurate, and high-quality advice regarding services and products to build customer capability.
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- Administration & Records Management: Update, maintain, and secure records and databases in strict compliance with privacy requirements, legislative obligations, and organisational processes.
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- Continuous Improvement: Contribute to workplace efficiency by sharing new ideas and identifying opportunities for process improvement.
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Skills & Experience Required

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- Experience: 2-3 years of customer service experience (Call Centre, Admin, or Retail). Previous experience in an office environment is required.
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- Government Sector:



Previous government experience is highly preferred, but not mandatory.
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- Resilience & Professionalism: Proven ability to remain calm, focused, and professional when handling challenging customer behaviours and complex enquiries.
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- Communication Excellence: Exceptional written and verbal communication skills with the ability to actively listen, speak in plain English, and explain technical information clearly.
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- Technical Aptitude: Intermediate computer skills (proficient with MS Office, specifically Outlook and Teams). Experience working with digital channels, databases, and information systems with an ability to adapt to new technologies.
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Training Requirements

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To set you up for success, a comprehensive training program is provided. This program is delivered over two distinct sessions, each spanning five consecutive days. You must be willing and able to travel to a specialised training facility in either Coffs Harbour or Penrith, NSW, during these periods to fulfil training requirements.

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Please Note: Applications close Thursday 25th June at 12pm. Any applications received after this date will be considered as an expression of interest for future positions.

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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Customer Service Representative (Lismore)
🏢 Randstad
📍 Lismore