Job Description

Technical Sales Representative - Concrete

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- Achieve and exceed sales and contribution targets whilst increasing overall sales and margin contribution
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- Maintain existing customer base and develop new customers through regular engagement and market coverage
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- Represent Sika in the marketplace and at industry functions as required
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Customer Relations & Technical Support

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- Provide technical advice, training, and product demonstrations to customers
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- Foster strong customer relations through professionalism, effective service, and prompt documentation of agreements and discussions
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- Investigate and resolve customer complaints and issues, reporting matters exceeding $500 to the Sales Manager
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- Maintain and continuously update knowledge of products and applications
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- Liaise with appropriate Sika staff regarding technical support, product performance, and delivery
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- Inspect Sika's plant, equipment, and customer storage areas to ensure proper maintenance and compliance
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- Record all customer interactions in the CRM system
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Reporting & Administration

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- Provide monthly forecasts and reports to the Sales Manager detailing market activity, customer engagement, complaints, and competitive intelligence
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- Maintain travel diaries for all work-related expenses with documented purpose and customer visits
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Compliance & Risk Management

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- Comply with all State and Federal Laws, Sika Policies, and Occupational Health and Safety requirements
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- Maintain confidentiality regarding Sika's products and customer information
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- Ensure familiarity with relevant Australian Standards and Sika product documentation
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About the Role

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Sales & Business Development

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- Achieve and exceed sales and contribution targets whilst increasing overall sales and margin contribution
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- Maintain existing customer base and develop new customers through regular engagement and market coverage
n




- Represent Sika in the marketplace and at industry functions as required
n

n

Customer Relations & Technical Support

n

n
- Provide technical advice, training, and product demonstrations to customers
n
- Foster strong customer relations through professionalism, efficient service, and prompt documentation of agreements and discussions
n
- Investigate and resolve customer complaints and issues, reporting matters exceeding $500 to the Sales Manager
n
- Maintain and continuously update knowledge of products and applications
n

n

Internal Liaison & Site Management

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- Liaise with appropriate Sika staff regarding technical support, product performance, and delivery
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- Inspect Sika's plant, equipment, and customer storage areas to ensure proper maintenance and compliance
n
- Record all customer interactions in the CRM system
n

n

Reporting & Administration

n

n
- Provide monthly forecasts and reports to the Sales Manager detailing market activity, customer engagement, complaints, and competitive intelligence
n
- Maintain travel diaries for all work-related expenses with documented purpose and customer visits
n

n

Compliance & Risk Management

n

n
- Comply with all State and Federal Laws, Sika Policies, and Occupational Health and Safety requirements
n
- Maintain confidentiality regarding Sika's products and customer information
n
- Ensure familiarity with relevant Australian Standards and Sika product documentation
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Your Skills and Experience

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- At least 5 years' relevant experience in the Ready Mixed Concrete industry
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- High level customer relationship and negotiation skills.
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- University or Trade degree or minimum of 3 years' experience in an Industrial Market Field.
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- Excellent communication and customer relationship-building skills.
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- Proficient in Microsoft Office, Salesforce, or SAP.
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- Knowledge and previous merchandising experience in the concrete industry (desirable).
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Why Join Us

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As a market leader, Sika Australia understands and recognizes the contribution employees make to the success of our business.

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In return for your experience and commitment, you will be rewarded with,

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- A competitive salary package.
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- A supportive working environment with a strong, positive company culture
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- We invest in our employees – you will be provided with all relevant training and development.
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Applicants must have valid AU working rights.

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Successful applicants will be required to undergo a Pre-Employment Medical including a drug and alcohol screen.

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Sika Australia is proud to be an Equal Employment Opportunity employer.

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We value and seek diversity in our workforce.

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We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

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About Sika

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Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia.

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We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an expanding team across Australia.

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📌 Technical Sales Representative - Concrete (Victoria)
🏢 Silka Australia
📍 Victoria