A Personal Banking Advisor at Westpac is a professional who assists customers with their banking needs, offering tailored advice and solutions. They help with tasks like opening accounts, managing finances, and providing guidance on Westpac's products and services. Their role is customer-focused, aiming to build strong relationships and ensure a positive banking experience.

- Assist customers with banking transactions including cash deposits and withdrawals
- Maintain accurate cash handling and ensure end-of-day balancing
- Educate customers on digital platforms such as online banking and our award-winning mobile app
- Identify opportunities to improve customers' financial wellbeing through tailored solutions
- Ensure compliance with regulatory requirements and internal policies

What's the role?

A Personal Banking Advisor at Westpac is a qualified who assists customers with their banking needs, offering tailored advice and solutions. They help with tasks like opening accounts, managing finances, and providing guidance on Westpac's products and services. Their role is customer-focused, aiming to build strong relationships and ensure a positive banking experience.

- Assist customers with banking transactions including cash deposits and withdrawals
- Maintain accurate cash handling and ensure end-of-day balancing
- Educate customers on digital platforms such as online banking and our award-winning mobile app
- Identify opportunities to improve customers' financial wellbeing through tailored solutions
- Ensure compliance with regulatory requirements and internal policies

Working Hours

We currently have a part-time opportunity available , working 4-5 days per week .





While you'll enjoy the benefits of a part-time schedule, we're looking for team members who can offer flexibility across our branch operating days, Monday to Friday , with standard branch hours of 8:30am to 4:45pm . Your exact working pattern will be discussed during the recruitment process.

What do I need?

- Thrive in dynamic, fast-paced environments with variety in daily tasks.
- Proven experience in meeting and exceeding KPI targets while delivering exceptional customer service.
- Passion for building and maintaining strong customer relationships to support sales and banking needs.
- Strong communication skills and excellent time management.
- A willingness to learn and grow professionally.

No banking experience? No problem. At Westpac, we're committed to your success from day one. You will receive comprehensive training on our banking products and services, and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We're here to empower you with the knowledge and skills to thrive and advance your career with us!

Why join us?

We're all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

Create your future today

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on ourwebsite.

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📌 Personal Banking Advisor (City of Frankston)
🏢 Westpac Bank
📍 City of Frankston