Returns Officer – Casual

Assess. Recover. Process.

Keep Stock Moving.

Not Your Average Warehouse Role

At 4WD Supacentre, home of Adventure Kings, we help everyday Aussies get adventure ready with great-value 4WD, camping and outdoor gear.

Behind the scenes, our warehouse teams play a critical role in keeping our operations running efficiently. We’re looking for a hands-on Casual Returns Officer who has solid attention to detail, enjoys problem-solving and takes pride in getting things done properly.

This role is all about managing returned products from start to finish — assessing stock, processing returns, recovering usable products and parts, maintaining accurate inventory and ensuring damaged products are handled safely.

Why Our Crew Love It Here

- Casual position with a growing national retailer
- Exclusive Adventure Kings staff discounts
- Hands-on and varied warehouse environment
- Training provided for required Refrigerant Handling Licence
- Work with a supportive and fast-paced warehouse team
- Opportunities to develop your warehouse and inventory experience
- Join one of Australia’s fastest-growing 4WD and outdoor retailers

Your Mission

As a Returns Officer, you’ll take ownership of returned products and make sure every item is accurately assessed, documented and processed.

You’ll be responsible for:

- Receiving, assessing and processing returned products
- Recording serial numbers, batch information, photos, videos and test results where required
- Managing Return-to-Sender (RTS) stock
- Returning approved products to inventory and designated storage locations
- Identifying products that can be recovered, repaired or used for spare parts
- Stripping products to recover usable components where required
- Managing spare-parts inventory and stock movements
- Safely disposing of damaged or non-recoverable products
- Completing cycle counts and maintaining stock accuracy
- Managing returns and claims-related email enquiries
- Escalating recurring product faults and quality concerns




- Maintaining accurate system records, stock adjustments and documentation
- Working with Warehouse, Product Quality, Supplier Claims and IT teams to resolve issues
- Following all WHS, Chain of Responsibility and company safety requirements

What Does Success Look Like?

You’ll play an important part in keeping our returns operation efficient and accurate, with a focus on:

- Processing an average of 75 mixed pallet return items per day
- Maintaining high levels of processing and inventory accuracy
- Maximising recovery of seconds, spare parts and recoverable stock
- Supporting the reduction of warehouse write-offs
- Maintaining 100% compliance with lithium battery safety and handling procedures
- Completing returns reporting and stock adjustments within required timeframes
- Identifying and escalating product quality issues quickly
- Maintaining a safe, clean and organised work environment

You’re Our Kind of Legend If...

- You have warehouse, returns, inventory or stock-control experience
- You’re organised and have excellent attention to detail
- You’re comfortable using computers and warehouse management systems
- You can work efficiently in a fast-paced warehouse environment
- You’re confident assessing products and following processes
- You take ownership of your work and maintain accurate records
- You understand the importance of workplace safety and safe manual handling
- You’re comfortable performing physical warehouse duties, including regular lifting, packing and moving of products
- You enjoy problem-solving and identifying opportunities to improve processes

A valid Refrigerant Handling Licence is required for the role, with training provided.

Life at 4WD Supacentre

We’re a business built on loyalty, commitment and work ethic . We value people who take ownership, work safely, support their team and are always looking for better ways to get the job done.

If you’re looking for a hands-on warehouse role where accuracy, product knowledge and problem-solving matter, we’d love to hear from you.

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📌 Returns Officer (Moreton Bay Region)
🏢 4wd Supacentre
📍 Moreton Bay Region