Job Description

Some of the key benefits for the position and employment at Programmed, include:

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- Your well-being, our priority: Strong safety culture, generous paid parental leave and access to our Employee Assistance Program, including tailored well-being initiatives designed to support your personal and family needs.
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- Growth Opportunities: Learn on the job, develop new skills, and explore pathways for career development
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- Inclusive Culture: Be part of a team that celebrates diversity, fosters belonging and values every voice.
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- Exclusive employee perks: Access discounts and benefits with over 600 retailers, including Coles, Woolworths, BWS, Dan Murphy's, The Good Guys, JB Hi-Fi, BCF, Supercheap Auto, and many more!
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Why You'll Love Working with Us

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About the opportunity

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A fantastic entry-level opportunity is now available for a Customer Service Consultant to join our dynamic and friendly team based in Fyshwick. This is a perfect opportunity for someone's first full-time role or anyone returning to the workforce.

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This inbound service center position will be responsible for liaising with tenants and internal stakeholders to organize and accurately process maintenance requests, whilst providing exceptional customer service in a timely manner. This role will enable you to take ownership of all calls from start to finish with the support of other departments within the business as needed.

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Nature of the position: Full-Time, Salary – $53,500 + super

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Location: Fyshwick

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Reporting Line:Customer Service and Administration Manager

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Key Responsibilities

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- Answer inbound calls from tenants reporting maintenance issues, inquiries regarding repairs, or other housing-related concerns.
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- Log maintenance requests into the system and ensure they are directed to the appropriate team or contractor for resolution.
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- Follow up with tenants on the progress of their maintenance requests and provide updates as needed.
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- Coordinate with contractors, maintenance teams, and property managers to ensure timely completion of repairs and maintenance tasks.
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- Ensure that all service level agreements (SLAs) for response times and issue resolution are met.
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- Maintain accurate records of all communications and actions taken with tenants in the system.
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- Maintain a high level of professionalism, empathy, and customer service in all interactions with tenants.
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- Adhere to relevant health and safety guidelines and company policies.
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About You

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You're someone who genuinely enjoys helping others and takes pride in delivering outstanding customer experiences. You thrive in fast-paced environments, stay calm under pressure, and bring a positive, solutions-focused attitude to every interaction.

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- Exceptional communication skills, both verbal and written
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- Strong organizational skills and attention to detail
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- Strong problem-solving capabilitiesProficiency in Microsoft office suite
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- Have a positive and enthusiastic attitude
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- Cultural alignment with our core values: Safety Leadership, Care & Empathy, Customer Service, and Diversity, Inclusion & Equality
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About Us

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Programmed Facility Management is a leading provider of asset management, facilities maintenance and project management services across a multitude of industries. Working with Programmed Facility Management means you will become part of the Programmed family: a company that encourages career development, supports flexibility and cares about your personal wellbeing and safety.

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Work With Us

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Join us in our mission to build outstanding people, robust customers and great communities.

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Our Commitment

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Programmed and PERSOL supports a workplace culture of zero harm and encourages this in all that we do.

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Programmed and PERSOL strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

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To learn more about working with Programmed and PERSOL, we encourage you to visit our website.

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📌 Customer Service Consultant (Canberra)
🏢 Programmed
📍 Canberra