Job Description

6d ago , from Illawarra Mercury Job Board

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As our new Assessing Support Officer, you will be responsible for administrative tasks and activities related to all components of the Motor Claim. You will play a vital part in ensuring a smooth and efficient assessment process, reducing claims duration and delivering an excellent customer experience.

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You will:

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- Provide excellent customer service, following all relevant system & protocols outlined in the knowledge system
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- Maintain consistent & proactive communication with customers, repairers and tow operators, identifying and appropriately acting on instances of customer dissatisfaction
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- Provide appropriate advice and guidance to customers to inform their decision making leading to optimal assessing, repair, or total loss resolutions
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- Facilitate rebooking and pathing activities by guiding customers into our Internal Assessment Centres (IACs) and repairer network
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- Effectively manage all aspects of repairer services throughout the fulfilment process and proactively manage all administrative activities from booking to assessment authorisation
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What experience you'll bring:

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- Highly developed verbal & written communication skills with the ability to influence stakeholder outcomes
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- Previous experience working in the Insurance industry, with demonstrated strong customer service skills
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- Strong computer skills with previous experience working with industry specific programs, or the ability to quickly learn the necessary systems
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- Ability to effectively prioritise tasks and manage workload, with the ability to adapt to unexpected demands and a team player
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- Able to manage challenging situations in a calm and professional manner, with a problem solving, solutions focused approach
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- Location – Lidcombe: This role is based at our Lidcombe Insurance Assessment Centre and is an in office role.
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- Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
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- Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
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- Grow with us - we've got learning and professional development opportunities to suit everyone.
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- Give back- our A&G; Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
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- Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
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- Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
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- Perks App - Access to an employee benefits and discounts app called 'Perks' offering your great discounts, offers and programs across a range of areas
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About us:

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Auto & General (A&G;) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

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Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

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We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer!

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Auto & Generalvalues individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

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📌 Assessing Support Officer (New South Wales)
🏢 Auto & General
📍 New South Wales