You’ll be joining an established contact centre team within a leading superannuation organisation. With upcoming fund changes expected to drive an increase in member enquiries, you’ll be part of a supportive team helping members navigate these changes.

What are the benefits?

- $37-$38 per hour
- Full time temporary opportunity through to 23 December
- Brisbane-based role
- Monday to Friday working hours
- Opportunity to gain valuable superannuation and financial services experience
- Supportive team environment with training provided

What will you be doing?

- Handling inbound member enquiries via phone
- Providing clear and accurate information regarding fund changes
- Listening to members and understanding their individual needs
- Resolving enquiries efficiently and professionally




- Maintaining accurate records of member interactions
- Escalating more complex enquiries where required

What do you need?

- Previous contact centre or customer service experience
- Superannuation or financial services experience is highly desirable
- Excellent verbal communication skills
- Strong active listening and interpersonal skills
- A confident and professional telephone manner
- Ability to work in a fast-paced, high-volume environment
- Strong attention to detail and a genuine focus on delivering a positive member experience

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📌 Call Centre Agent (Brisbane City)
🏢 Fuse Recruitment
📍 Brisbane City