Job Description

Essential Coffee Pty Ltd – Burleigh Heads QLD

n

Essential Coffee is one of Australia's leading coffee solution and roasting businesses focused on providing commercial coffee and ice slushsystems to businesses of all shapes and sizes, not only coffee retailers but also a range of businesses including service stations, offices, schools, hairdressers, sporting clubs, rsl clubs, hotels, hospitals, aged care facilities and more!

n

Visitwww.essentialcoffee.com.aufor more on our story.

n

ABOUT THE OPPORTUNITY

n

ThisTechnical Service Administratorposition is for someone who is ready to get hands on in assisting our team across our Service, Accounts, Sales & Customer Care departments. The role is a full-time position based in Burleigh heads.

n

The Technical Service Administratorwill play a key role in the following:

n

Answering Service Technical calls

n

Administration of salesforce technical program

n

Coordinating customer calls and service visits

n

Assisting Customers with basic service enquiries

n

Assisting with Salesforce data entry and job allocation

n

Service Invoicing in Unleashed / Xero accounting

n

Reconciling Parts Returns and Repairs

n





Outbound Calls to schedule Service Technical Runs

n

Assist Service Technical Manager

n

Travel bookings for the service team

n

Data Entry

n

Assist with outbound calls to engage existing customers

n

Assisting with AR

n

Contacting customers with overdue accounts

n

AD Hoc Office Duties

n

Selection Criteria

n

Reliableand enthusiastic, with a robust commitment to working in a team

n

Excellent interpersonal skills and communication skills

n

Very high level of attention to detail

n

Ability to act professionally when dealing with difficult customers

n

A consistent, professional demeanour that is able to handle fluctuations of work pace

n

Accounting program, such asXeroandUnleashedpreferred but not essential

n

Knowledge of Salesforce(preferred but not essential)

n

Intermediate Microsoft office experience

n

Excellent understanding of customer needs

n

Attention to detail and ability to follow through on task

n

Musthave drivers license

n

National Police Check required or able to obtain one

#J-18808-Ljbffr

📌 Technical Service Administrator (City of Gold Coast)
🏢 Essential Coffee
📍 City of Gold Coast