Job Description

Pay Rate: $37.50 per hour + Super

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Contract Term: 7 August 2026 - 6 February 2027 (6-month contracts)

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Location: Level 5, 11 Argyle Street, Newcastle, NSW, 2300

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Ready to take the next step in your customer service career? We are currently seeking motivated and tech-savvy Contact Centre Operators to join our Newcastle team.

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With comprehensive, paid classroom training provided, this is a fantastic chance to bring your retail, admin, or call centre experience into a dynamic office setting supporting essential community services.

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We have 9 openings across two distinct business streams. You will be considered for the stream that best aligns with your availability and preferences.

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Contact Centre Operators | Newcastle CBD | Government

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- Pay Rate: $37.50 per hour + Super
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- Contract Term: 7 August 2026 - 6 February 2027 (6-month contracts)
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- Hours: Full-time, 35 hours per week (7 hours per day)
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- Location: Level 5, 11 Argyle Street, Newcastle, NSW, 2300
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Choose Your Stream

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Stream 1: Monday - Sunday

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- The Role: Assist customers Queries
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- The Roster: 6:00 AM - 10:00 PM rotating roster, Monday to Sunday (including public holidays). You will work a set shift for 2 weeks before rotating to a new shift time (e.g., early, mid, or late).
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- Work Arrangement: Onsite to start. Future hybrid options (minimum 1 day per week onsite) may be assessed based on performance, business needs, and strict home internet requirements.
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- Interview Process: 30-minute virtual interview via Microsoft Teams.
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Stream 2: Monday - Friday

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- The Role: Assist customers Queries




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- The Roster: 7:00 AM - 7:00 PM rotating roster, Monday to Friday only (enjoy your weekends and public holidays off!). Shifts rotate every 2 weeks (e.g., early, mid, or late).
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- Work Arrangement: 100% onsite role at our modern Newcastle Contact Centre.
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- Interview Process: 60 to 90-minute in-person Assessment Centre at our Newcastle office.
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What You Bring to the Team

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- Experience: 2-3 years of face-to-face or phone-based customer experience (Call Centre, Admin, or Retail backgrounds are highly regarded).
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- Office Ready: Previous experience working in an office environment. Prior government experience is a plus, though not mandatory.
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- Communication Skills: Excellent written and verbal communication with strong email etiquette.
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- Tech Savvy: Intermediate computer skills (proficient with MS Office, Outlook, and Teams). You must be comfortable adapting to new, specialized software quickly.
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- Compliance: Ability to pass a High-Risk Police Check and provide two positive professional references.
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Comprehensive Paid Training Provided

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To set you up for absolute success, you will participate in a mandatory, full-time (35 hours per week) classroom training program for your first two weeks, followed by a supported "nesting" period alongside Subject Matter Experts. 100% attendance during the training period is required.

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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Call Centre Operator (New South Wales)
🏢 Randstad
📍 New South Wales