Job Description

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- Engage directly with customer business stakeholders to identify operational pain-points, advise on process/business rules optimization, provide industry best practices for respective process domains and take collected input to produce project deliverables
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- Work collaboratively in a team of business analysts on system requirements, use-cases and solution design documents for B2C Services provisioning OSS Solution Lead requirements/design deliverables review and signoff process with customer
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- Analyse customer's business processes and network topology
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- Prepare gap analyses, citing differences in customer requirements and product functionality
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- Perform product demonstrations as necessary to introduce the customer to the product
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- Develop and support a team-oriented relationship with the technical team and end users from the customer side
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- Work closely with delivery team to ensure functional and non-functional completeness of the solution
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- Decompose business requirements into set of use-cases and functional requirements
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- Review and assess customer issues and change requests and screen them according to customer priorities, and applicable business approaches
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- Assist with UAT process to improve user's experience
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Roles and Responsibilities

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- Engage directly with customer business stakeholders to identify operational pain-points, advise on process/business rules optimization, provide industry best practices for respective process domains and take collected input to produce project deliverables
n
- Work collaboratively in a team of business analysts on system requirements,



use-cases and solution design documents for B2C Services provisioning OSS Solution Lead requirements/design deliverables review and signoff process with customer
n
- Analyse customer's business processes and network topology
n
- Prepare gap analyses, citing differences in customer requirements and product functionality
n
- Perform product demonstrations as necessary to introduce the customer to the product
n
- Develop and support a collaborative relationship with the technical team and end users from the customer side
n
- Work closely with delivery team to ensure functional and non-functional completeness of the solution
n
- Decompose business requirements into set of use-cases and functional requirements
n
- Review and assess customer issues and change requests and screen them according to customer priorities, and applicable business approaches
n
- Assist with UAT process to improve user's experience
n

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Experience, Skills and Qualification Required

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- Minimum of 5 years of experience in implementation projects for the OSS in Telecommunications industry as Business Analyst
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- Expertise in Telco carrier technologies and service provisioning
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- Experience working with activation platforms
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- Strong and solid background in one or more of telecom technologies – GPON, HFC, Ethernet, 5G, Microwave
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- Practical experience in preparation of requirement specifications on technical and business levels in the domain of Network Resource Inventory and Network Rollout
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- Presentation & meeting management skills
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- knowledge of XML and SQL
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- Solid knowledge of UML and practical experience in using object-oriented Unified Modelling Language (UML) software design tools (ex. Enterprise Architect, etc)
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📌 Product Modeler (New South Wales)
🏢 eTeam
📍 New South Wales