Job Description

Queensland Psychology Group (QPG) is seeking a warm, organised and proactive Operations Assistant to join our team in Mackay. As the first point of contact for many of our clients, you'll play an important role in creating a welcoming, professional and supportive experience while helping our clinicians provide exceptional psychological care.

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QPG is currently recruiting Casual and Part-Time Operations Assistant roles to join our exciting team in Mackay.

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This role operates within the Client Relationship Team of QPG and is suited to someone who genuinely enjoys supporting people, takes pride in creating a welcoming environment, and wants to contribute to a practice that values kindness, professionalism and continual improvement.

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Some of the requirements, duties and responsibilities of this role include:

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Experience

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Desired: Experience within psychology, allied health or medical settings.

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Essential: Previous administration or customer service experience, as well as strong organisational, and team coordination skills.

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Knowledge

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Desired: Qualifications in health administration or similar is highly regarded.

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Desired: Knowledge of the various funding streams in Mental Health will be highly regarded i.e. Medicare, NDIS and Workcover Qld.

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Desired: Experience with health-related practice management software including 'Halaxy' will be highly regarded.

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Skills

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Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face.

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Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience is essential.

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Conflict management: the ability to be able to assist clients and staff with management of complaints and difficulties.

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Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.

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Ability to prioritise: the ability to look at a task list and work out what is important, and the ability to manage others' expectations.

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Teamwork: willingness to assist and support others as required and collaborate with team members.

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Time management/organisation: accomplish objectives effectively within time frames given and carry out administrative duties in an efficient and timely manner.

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Personal Attributes

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Warm, professional and approachable.

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Calm and adaptable in a agile environment.

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Highly organised and dependable.

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Positive attitude with a willingness to learn.

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Genuine care for people and strong interpersonal skills.

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Other

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Possession of a C class motor vehicle license.

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Blue Card.

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Criminal History Check.

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First Aid highly regarded.

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What you can expect from us

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Flexible casual and part time opportunities.

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School-hour shifts where appropriate.

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Immediate start for the right applicant.

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Individual support and regular supervision.

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Opportunities for career progression.

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Above-award remuneration and incentives.

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A genuinely supportive and collaborative workplace culture.

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If you're passionate about helping people and enjoy working within a supportive team, we'd love to hear from you.

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For further information, please contact Mahney Forrest at ******@qldpsychgroup.com or visit www.qldpsychgroup.com

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📌 Operations Assistant (Mackay)
🏢 Queensland Psychology Group
📍 Mackay