St Vincent's Health Australia – Brisbane QLD

3mo ago , from St Vincent's Health Australia

Lead the transformation of telephony and unified communications across a national healthcare environment

Location: Brisbane, Sydney or Melbourne
Employment Type: Max-term contract (12 months) with potential extension

About the role:

St Vincent's Health Australia is seeking a highly experienced Senior Communications / Unified Communications Engineer to play a key role in delivering our network modernisation roadmap, with a strong focus on telephony, unified communications, and cloud-based contact centre platforms.

Working closely with the Head of Networks & Communications, Unified Communications Manager, Senior Communications Engineers, Network Architect, and key business stakeholders, you will help design, uplift, and modernise critical communications platforms across a complex, multi-site healthcare environment.

A key component of this role will be undertaking a comprehensive assessment of the current communications workplace, including legacy platforms and device ecosystems, to inform future roadmap development, hybrid cloud design, and long-term transformation planning.

While heavily focused on project delivery and transformation, you will also be a key member of the operational UC team, supporting the ongoing stability and performance of critical communications infrastructure.

Key responsibilities

- Lead delivery of unified communications components within the enterprise network and communications roadmap
- Conduct current-state assessments of telephony, UC platforms, and communications infrastructure to support roadmap and design planning
- Contribute to future-state architecture discussions, including hybrid cloud and on-premise communications models
- Design and implement modern telephony and UC platforms, including cloud-based voice and contact centre solutions




- Deliver transformation across a broad UC landscape, spanning both legacy and modern platforms
- Support and evolve:
- Traditional PABX platforms (e.g. Avaya, Mitel, Cisco CUCM)
- VoIP / SIP and Cisco Webex environments
- Microsoft Teams Voice and UCaaS platforms
- Cloud contact centre solutions (e.g. Genesys or equivalent)

- Lead upgrades and enhancements across nurse call systems, paging, mobile voice, and clinical communications platforms
- Configure and optimise end-to-end telephony environments, ensuring performance, resilience, and integration
- Work closely with network, cloud, and cybersecurity teams to deliver secure, integrated communications services
- Provide senior technical leadership in incident management, troubleshooting, and root cause analysis
- Engage with telco providers, UC vendors, and managed service partners to deliver outcomes and resolve issues
- Participate in operational support, including incident response and platform monitoring
- Be part of the on-call roster and provide occasional on-site support as required

About you

- Extensive experience in unified communications, telephony, and voice engineering within large enterprise environments
- Strong hands-on experience across a mix of legacy and modern communications platforms, including:
- Traditional PABX systems (e.g. Avaya, Mitel, Cisco)
- VoIP / SIP and enterprise telephony platforms
- Cisco Webex, Microsoft Teams Voice, and modern collaboration platforms
- Cloud-based contact centres (e.g. Genesys or similar)





- Demonstrated experience performing environment assessments, audits, or discovery work to support transformation roadmaps
- Strong understanding of hybrid communications environments, integrating on-premise and cloud-based solutions
- Strong troubleshooting capability managing high-impact incidents and escalations
- Experience working across both project and operational environments
- Strong stakeholder engagement skills across technical, clinical, and business teams
- Solid understanding of ITIL-aligned service management practices

Highly regarded:

- Experience with Teams Voice or UCaaS transformations
- Exposure to mobile device management and endpoint integration (e.g. Intune)
- Experience in healthcare or other highly regulated, mission-critical environments

Working arrangements

- Hybrid working model with minimum 3 days per week on-site
- Participation in an on-call roster is required
- Occasional travel or on-site support across facilities may be required
- Deliver a major unified communications and telephony transformation program
- Work across both legacy platform uplift and modern cloud UC transformation
- Influence roadmap, design, and future-state architecture decisions
- Play a critical role in communications platforms supporting clinical and patient care
- Join a collaborative and purpose-driven Digital & Technology team

About St Vincent's

St Vincent's Health Australia is a leading not-for-profit provider delivering care across hospitals, aged care, and community services. Guided by our values of Compassion, Justice, Integrity, and Excellence , we are committed to improving outcomes for our patients and communities.

Why this role is unique - Ideal for engineers who enjoy combining large-scale project delivery with hands-on operational ownership.

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📌 Senior Communications Engineer (Brisbane City)
🏢 St Vincent's Health Australia
📍 Brisbane City