Head of Customer Contact & Service Transformation (Newcastle City Council)

Head of Customer Contact & Service Transformation (Newcastle City Council)

21 Aug
|
Guardian Jobs
|
Newcastle City Council

21 Aug

Guardian Jobs

Newcastle City Council

Home Group is seeking a Head of Service to lead our Customer Service Centre, shaping how customers access homes, repairs and services.

You will develop a future operating model, improve resolution and satisfaction, and use CRM and contact technology to simplify journeys while building a versatile, high-performing team. You’ll influence senior leaders and deliver measurable improvements.

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📌 Head of Customer Contact & Service Transformation (Newcastle City Council)
🏢 Guardian Jobs
📍 Newcastle City Council

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