REV Distribution APAC (home of KNOX Hydrate) and Tobacco Market are two rapid-growing startups looking for a Junior Operations Coordinator to support day-to-day order flow, customer service, account management, and general administration across both businesses. This is a hands-on, varied role — perfect for someone early in their career who wants to get in on the ground floor and learn how a business really runs, from the systems and processes through to customer relationships and day-to-day decision-making.

You’ll report to the Operations Manager and Commercial Manager, working closely with both teams to keep orders moving, customers looked after, and the business running smoothly.

What you’ll do:

Order Flow

- Manage order processing across WooCommerce
- Support invoicing and reconciliation in Xero
- Coordinate shipping and dispatch via Starshippit

Customer Service

- Manage support tickets, emails, and phone enquiries
- Own issue resolution and follow-through to close-out
- Process new customer approvals — licence checks, information verification, and testing
- Run weekly delivery audits
- Run payment audits and monitor credit terms




- Check in regularly with small accounts to maintain relationships

Administration

- Assist with day-to-day business operations as needed

What you’ll bring:

- 1–3 years' experience in operations, customer service, administration, or a similar coordination role
- Comfortable learning new systems — no prior WooCommerce/Xero/Starshippit experience required, full training provided
- Strong attention to detail, especially with audits, approvals, and compliance checks
- Confident communicator across phone, email, and ticketing systems
- Organised self-starter who can juggle multiple priorities across two businesses
- Join two startups at an early stage — real opportunity to grow with the business and shape how things are done
- A genuine chance to learn all aspects of startup and business management, not just one narrow function
- Varied role across two industries — FMCG (KNOX Hydrate) and wholesale distribution
- Full training on all systems and processes
- Direct exposure to both operations and commercial leadership
- Leichhardt-based team, on‑site collaboration

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📌 Operations Coordinator (Inner West Council)
🏢 REV Distribution APAC
📍 Inner West Council