Job Description

IQumulate Premium Funding (IQPF) is one of Australia and New Zealand's leading providers of insurance premium funding and current Insurance Magazine Employer of Year. Through a strong network of more than 600 insurance brokers across Australia and New Zealand,IQumulate Premium Funding works with a range of clients from sole practitioner to corporate firms, providing a full suite of premium funding solutions to help businesses free up cash flow.

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What is the role?

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A fantastic opportunity currently exists for a Collections Officer to join IQumulate.This a great opportunity to work within a supportive and close knit team focused on providing a seamless customer experience. You will work closely with other internal teams and liaise directly with our client and customer base. You will be provided training and feedback that will enable you to learn and grow within a high performing team.

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In this role some of your key accountabilitiesare:

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Fostering a team-oriented and dynamic team environment

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Providing excellent customer service through strong stakeholder management

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Action collections activities aligned to KPIs and service level agreements

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Proactively support the execution of the collections work

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Enhance and manage process documentation

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Collaborate and work closely with internal teams to mitigate arrears exposure

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Ensure consistent and effective processes and standards are maintained

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Understand, monitor and control key risks within the collections function

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Identify and share knowledge for best practice

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This role is both varied and challenging,



requiring a high level of organizational skills and the ability to prioritise several competing tasks in a fast-paced environment.

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What's in it for you?

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Insurance Business Top Employer 2026

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Based in Melbourne CBD

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Hybrid Office/WFH

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Great culture

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Highly focused and experienced team

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Extra annual leave scheme

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Life, continuance and travel insurance

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What are we looking for?

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Prior experience in collections or customer service preferred

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Someone willing to learn with the right attitude

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Patience and resilient

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Great team player

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Exceptional communication - written, verbal and influencing skills

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Effective negotiating skills when having difficult conversations

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Ability to work efficiently and accurately

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Strong problem solving and analytical skills

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Understanding of regulatory requirements (Financial Services industry)

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Demonstrated workflow management skills & experience.

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Proficient in the use of Microsoft Outlook

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Previous experience in insurance industry and products desirable.

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IQPF understands the importance of diversity and inclusion - our long history of success has come from being different. At IQPF we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

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We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility is available.

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📌 Collections Officer (Victoria)
🏢 IQumulate Premium Funding
📍 Victoria