Job Description

Join to apply for the Measure & Quote Team Leader role at National Tiles

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2 weeks ago Be among the first 25 applicants

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Join to apply for the Measure & Quote Team Leader role at National Tiles

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Melbourne Metro Region - Travel across all VIC sites
n Base + Super, Vehicle, Phone & Laptop
n At National Tiles, we're passionate about transforming homes with high-quality flooring solutions—and we're building a new team to take that experience even further.
n We're looking for a Measure & Quote Team Leader to support the team, whilst also playing a hands-on role in delivering exceptional service. In this position, you'll guide day-to-day operations, support and develop team members, and lead by example—meeting customers where they are, whether in the showroom, in their homes, or on-site.
n This role is perfect for someone with a background in flooring or construction who thrives in a dynamic, evolving environment. You'll enjoy a balance of leadership, collaboration, and customer interaction, driving performance while helping shape the success within the business.
n Key Responsibilities Include, But Are Not Limited To

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- Lead and manage the Measure & Quote team to ensure high performance, accountability and customer satisfaction
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- Provide onboarding, coaching and on-going training to Measure & Quote Specialists to ensure consistency in service delivery and adherence to process standards
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- Provide support where necessary to help the team close sales and take deposits, including coaching on sales techniques and customer engagement
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- Monitor team workload, scheduling and performance metrics to ensure timely and accurate service delivery
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- Conduct regular check-ins, performance reviews and development planning for team members
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- Assist the team, as required, to complete their duties per National Tiles' policies and procedures
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- Maintain up to date knowledge of industry trends, product offerings, and installation methods
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- Collaborate with store sales teams to ensure seamless customer experience and accurate order processing
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- Book in measure and quotes from qualified leads
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- Conduct in-home or on-site measurements for installation projects
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- Advise customers on product suitability, installation requirements and recommended upgrades to ensure best fit for purpose
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- Provide accurate and detailed quotes with clear breakdowns,



ensuring transparency and clarity for customers
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- Support the sales process as needed, including helping to close the sale and take deposits
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- Maintain accurate records of measurements, quotes, and customer interactions
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- Facilitate smooth handover of customer to Installation Support / Customer Support Specialists
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- Ensure customer satisfaction by addressing any further enquiries, either from the customer, Installation Support or the store, professionally and promptly.
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- Contact customers post installation to complete sign-off or immediately book in QC visit if issues are raised
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About You The ideal candidate will have experience in the flooring or construction industry, with a robust understanding of installation, sales, or quoting—whether in a retail showroom or as part of on-the-road measure and quoting. You'll combine technical expertise with a customer-centric approach, consistently delivering excellent results.nn
- Demonstrated experience in leading, coaching, or supervising a small team in a customer-facing or construction environment
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- Confidence in measuring and interpreting floor plans and site drawings
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- A proactive, positive attitude and the ability to build rapport with customers
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- Exceptional attention to detail, with strong analytical skills for precise measurements and calculations
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- Strong problem-solving skills, with the ability to think on your feet and offer practical solutions
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- A collaborative mindset and the ability to work effectively as part of a team
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- Proficiency with measurement tools and quoting software
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- Tech-savvy, with experience using productivity tools
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Why Join Us?nn
- Opportunities for career progression - we promote from within!
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- Employee benefits app - discounts at your favourite retailers
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- Training, development and leadership courses
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- Access to health & well-being programs including EAP
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- Birthday off every year
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- Generous staff and family discounts
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Entry leveln

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Employment type

Full-timen

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Othern

Industries

Retailn

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📌 Measure & Quote Team Leader (Victoria)
🏢 National Tiles
📍 Victoria