Job Description

Head of Branch Operations

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Oversee and coordinate national branch operations to ensure efficient, timely, and cost-effective delivery of vehicles to end-user clients, driving productivity, operational excellence, and customer satisfaction across all locations.

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This is a branch and office-based role with regular travel to our branch network interstate.

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About Compass

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Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

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We live our values every day:

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Care & Passion – to deliver outstanding service the way we'd want to be treated

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Courage – to be empowered and make informed decisions

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Can Do – a proactive mindset focused on solving problems and improving

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Trust – to be counted on to do the right thing in all relationships

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What You'll Be Doing

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- Lead, support, and monitor branch teams to meet delivery targets, productivity benchmarks, and cost control objectives.
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- Develop and implement streamlined operational processes to maximise efficiency and minimise waste.
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- Liaise with logistics, sales, and customer service teams to optimise delivery scheduling, resource allocation, and client communication.
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- Monitor performance metrics, identify operational inefficiencies, and deliver continuous improvement initiatives with measurable outcomes.
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- Ensure adherence to safety, regulatory, and company standards while achieving budgetary goals.
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- Oversee short- and long-term resource planning to ensure optimal workflow and outputs in line with budgeted volumes
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- Serve as a key member of the Senior Leadership Team, influencing strategic direction and operational excellence
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- Collaborate with Operations leaders to design and implement a best practice logistics model that aligns with business needs
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- Analyse operational reports to track performance trends, drive efficiencies, and manage costs
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- Lead strategic projects aimed at refining operations and customer service delivery
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- Partner with the Fleet team to maximise vehicle usage and ensure branches meet fleet compliance responsibilities
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What You'll Bring

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- Strong leadership and multi-site operational management experience.
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- Proven ability to increase productivity and drive continuous improvement in logistics or vehicle delivery environments.
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- Excellent communication, problem-solving, and organisational skills.
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- Proven excellence in customer service leadership; car rental or automotive industry experience advantageous
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- Strong ability to collaborate across teams, departments, and stakeholders
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- Analytical mindset with strong problem-solving and root cause analysis capabilities
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- Inspirational leadership skills with the ability to set goals, guide teams, and resolve conflicts
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- Capability to work independently in a high-pressure, target-driven environment
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- Flexibility to support a 24/7 operational model, including some out-of-hours work
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- A full and valid Australian driver's licence
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Why Join Compass

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- Competitive salary package and a company vehicle
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- 12 weeks paid parental leave
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- Employee Assistance Program (EAP) – free, confidential support
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- "Make a Difference Leave" – a day spent on local community projects
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- Learning and development days
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- Free hire car days for personal holidays
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- Rewards and recognition programs
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- Supportive and collaborative workplace culture
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Ready to Apply?

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Click Quick Apply and upload:

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Your resume

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A short cover letter telling us why this role suits you

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We value diversity and encourage applications from people of all backgrounds.

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Your resume

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A short cover letter telling us why this role suits you

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We value diversity and encourage applications from people of all backgrounds.

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Seniority level

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Seniority level

Mid-Senior leveln

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Employment type

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Employment type

Full-timen

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Job function

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Job function

Management and Customer Servicen

Industries

Vehicle Repair and Maintenancen

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📌 Head of Branch Operations (New South Wales)
🏢 Compass
📍 New South Wales