Job Description

We're looking for a customer-focused Customer Service Representative to join our supportive team. This is a varied role where you'll provide exceptional service, process customer orders, and work closely with internal teams to ensure a seamless customer experience.

n

Key Responsibilities

n

n
- Provide outstanding customer service via phone and email.
n
- Process customer orders accurately and manage them through customer ordering platforms.
n
- Coordinate deliveries with warehouses and freight providers.
n
- Prepare quotations and provide product information.
n
- Keep customers updated on orders, stock availability and delivery timeframes.
n
- Support the Sales and Customer Service teams with administrative tasks.
n
- Maintain accurate customer records and update pricing and account information across business systems.
n

n

About the Role

n

We're looking for a customer-focused Customer Service Representative to join our supportive team. This is a varied role where you'll provide exceptional service, process customer orders, and work closely with internal teams to ensure a seamless customer experience.

n

Key Responsibilities

n

n
- Provide outstanding customer service via phone and email.
n




- Process customer orders accurately and manage them through customer ordering platforms.
n
- Coordinate deliveries with warehouses and freight providers.
n
- Prepare quotations and provide product information.
n
- Keep customers updated on orders, stock availability and delivery timeframes.
n
- Support the Sales and Customer Service teams with administrative tasks.
n
- Maintain accurate customer records and update pricing and account information across business systems.
n

n

About You

n

n
- Previous experience in Customer Service, Administration or Internal Sales.
n
- Excellent communication and relationship-building skills.
n
- Solid attention to detail and organisational skills.
n
- Able to manage multiple priorities in a fast-paced environment.
n
- Positive, proactive and team-focused.
n
- Experience with SAP, CRM or ERP systems is desirable but not essential.
n

n

What's in it for You

n

n
- Supportive and collaborative team culture.
n
- Varied role with ongoing training and development.
n
- Opportunity to work with established customers and multiple business functions.
n
- Be part of a growing business where your contribution is valued.
n

#J-18808-Ljbffr

📌 Customer Service Representative (New South Wales)
🏢 West Recruitment
📍 New South Wales