Residential and Specialised Support Manager

- Level 8 SCHDSI Award
- Senior leadership role reporting to the CEO
- Lead, manage and oversee Residential Care Services
- Choice of Rockhampton or Gladstone office

This leading social services organisation offers an opportunity to make a genuine difference in local communities while working alongside dedicated and like-minded professionals.

Residential & Specialised Support Manager

- Level 8 SCHDSI Award
- Senior leadership role reporting to the CEO
- Lead, manage and oversee Residential Care Services
- Choice of Rockhampton or Gladstone office

This leading social services organisation offers an opportunity to make a genuine difference in local communities while working alongside dedicated and like-minded professionals.

About the Organisation

Work with local communities in a not-for-profit, purpose-driven organisation that takes pride in the quality of its people and is committed to their development. This respected organisation fosters a dynamic and person-centred culture dedicated to helping individuals make the best of their lives.

For more than 30 years, their local team of professionals has supported people from a variety of backgrounds and beliefs to live their best life.

They are committed to putting participants first by creating choice, opportunities and independence. Services are delivered across communities including Rockhampton, Gladstone, Biloela, Moura, Blackwater, Emerald, Barcaldine, Longreach and Winton.

About the Role





This senior leadership role reports directly to the CEO and is responsible for managing and growing the organisation’s Residential and Specialised Support programs. You will lead services providing 24/7 therapeutic residential care for young people, alongside transition and post-care programs that promote independence and wellbeing. This is a fixed-term appointment with the possibility of extension. You will oversee a team of service leaders, ensuring delivery of high-quality, trauma-informed care while maintaining compliance, accreditation and funding requirements. The role also includes identifying new service opportunities, preparing tenders and funding submissions, and building strong relationships with government and community stakeholders.

With responsibility for budgets, contracts and reporting, you will foster a culture of safety, learning and continuous improvement across the portfolio. This is a rewarding opportunity for a strategic leader who can balance operational excellence with a strong commitment to improving outcomes for young people.

Mandatory Requirements

- Fully completed Bachelor’s degree in Social or Behavioural Sciences, Social Work, Psychology or related discipline




- Minimum 5 years’ experience in a senior management role overseeing up to 5 direct reports within community services, child protection or related fields
- Current Blue Card (Working with Children) and Yellow Card (Disability Services)
- Current Queensland Open Driver’s Licence
- Proof of eligibility to work in Australia

Selection Criteria

- Demonstrated managerial experience across community services, child protection and funding management in geographically diverse portfolios
- In‑depth knowledge of Commonwealth, State and Local Government child protection policies, compliance and frameworks
- Robust strategic and outcome‑focused mindset, with the ability to manage competing priorities
- High‑level communication skills with the ability to build relationships and influence stakeholders
- Financial acumen and proven success in program growth and budget management
- Proven leadership capability to develop cohesive and high‑performing teams

What’s on Offer

- A rewarding role within a purpose‑driven organisation
- Attractive salary packaging options
- Professional development opportunities and comprehensive onboarding
- Access to a company vehicle for business use during work hours
- Supportive and collaborative leadership team
- Fixed term contract ends March 2027 with possible extension

Applications will be processed as they are received, with no specific closing date

Additional information

- Level 8 SCHDSI Award
- Senior role reporting to the CEO
- Choice of Rockhampton, Gladstone or Emerald office

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📌 Residential and Specialised Support Manager (Rockhampton Regional)
🏢 Eden Ritchie Recruitment
📍 Rockhampton Regional