Senior Change & Communications Lead, Contact Centre (Victoria)

Senior Change & Communications Lead, Contact Centre (Victoria)

21 Aug
|
Mercer
|
Victoria

21 Aug

Mercer

Victoria

Job Description

Mercer Melbourne is seeking a strategic and team-oriented Senior Change & Communications Manager to join our Contact Centre Leadership Team. You'll lead the delivery of strategic change initiatives across the Contact Centre, ensuring changes are well designed, adopted, and embedded into business-as-usual operations.

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You'll also own governance and continuous improvement of the knowledge base to enable consistent, high-quality service delivery.

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📌 Senior Change & Communications Lead, Contact Centre (Victoria)
🏢 Mercer
📍 Victoria

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